Customer Service Specialist - Italian (part-time)

Berlin, Germany
Posted 19 days ago
Main Location
Berlin, Germany
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Driven by our team of over 300 people from more than 45 different countries, GoEuro is changing the way we travel across Europe. With GoEuro you can compare and book trains, buses and flights to anywhere in Europe with one simple search, on mobile, app or desktop. By offering transparent pricing and easy booking, GoEuro makes travel planning simple, flexible and personal.

With over 800 European transportation partners across 15 countries, GoEuro is one of Europe’s fastest growing travel companies backed by 20 million monthly users and the world’s leading tech investors.

We are now looking for the next great addition to our team as a Customer Service Specialist.

As a Customer Service Specialist at GoEuro you will…

  • Communicate between travellers, GoEuro and, in certain cases, our transport providers;
  • Be the first point of contact for travellers across multiple channels (email, phone, social media) for any inquiries related to their travel plans (e.g. questions about payments and modifying bookings, handling requests and complaints);
  • Deliver and maintain a high level of service and customer satisfaction;
  • Be proactively involved in reporting issues and bugs to our product teams while identifying and sharing opportunities to improve the way we work;

Your Profile:

  • You are a talented communicator and natural problem solver;
  • Italian is your native language and you have excellent English language skills; other languages are considered a plus;
  • You like taking ownership of cases and are passionate about helping customers;
  • You are well organised with a constant drive to optimise the way you work;
  • You are able to work under pressure and work towards set targets;
  • You are willing to work during weekends and evening hours;
  • You already have experience in customer service or customer facing roles;
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