Yelp Restaurants - Restaurant Support Manager

Phoenix, AZ, United States Posted 4 days ago

Does defining (and changing!) the future of local businesses excite you? Tired of awful restaurant experiences and ready improve them yourself? Yelp Restaurants vision is to be the best way local businesses can connect with their customers and keep them coming back. We’re trying to create a memorable experience that you can be proud of showing off to your friends and family!

Fast-paced and growth minded: Yelp Restaurants is a true startup, so get ready to make an impact! You’ll help lots of businesses, learn very quickly, and contribute directly to our strategy. While a lot of our support focuses around making recommendations, a large portion of it is troubleshooting technical issues and making business owners comfortable with new cutting edge technologies.

This position is full-time, 40 hours per week. All candidates must have open availability to work weekdays between 6AM-9PM PST and/or weekends between 6AM-9PM PST.

What You’ll Do
  • Provide exceptional and timely inbound customer support via phone and email
  • Consult and educate our customers with proactive outbound engagement projects
  • Become an expert in the Yelp Restaurant SaaS product suite and adapt product recommendations quickly to suit client needs - asking probing questions and finding solutions will be critical to your success
  • Help owners with marketing to drive awareness and diners for them
  • Grow and learn in a fast-paced high-growth environment - there will be plenty of opportunities to stretch your skillset and make an impact for our customers and our company
What We’re Looking For in You
  • Great communicator - Whether it’s on the phone, through email or via live chat, you excel at communicating with customers
  • Positive - You strive to maintain a positive working space with both customers and peers
  • Adaptable - You are adaptable and can think on your feet, when faced with new challenges, or tough conversations, failure simply isn't an option
  • Supportive - You don’t hesitate to lend a helping hand to other team members when possible
  • Willingness to Learn and Grow - You are open to feedback, adaptive and coachable; you embrace and thrive in a fast paced high-growth environment
Qualifications:
  • Must be available to occasionally work weekends and holidays between the hours of 6AM-9PM PST
  • Bachelor's Degree or 1+ years of relevant client facing experience
  • Experience in support, sales, marketing, or in the restaurant/hospitality industry is a plus
  • Solid ability to handle challenging conversations with business owners in a professional, solutions-oriented manner
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