Productivity Manager

Tampa, FL, United States
PwC/LOS Overview
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The PwC network is a global market leader in tax services.

We assist businesses, individuals, and organizations with tax strategy, planning, and compliance, while also delivering a wide range of business advisory services.

With over 32,000 tax professionals, this means that the PwC network can support our clients both locally and globally.

We have experience working with an expansive and diverse client-base, which comprises all types of businesses-multinationals, local companies, privately-owned organizations, entrepreneurs, family businesses, trusts, partnerships, and private individuals.

Job Description
A key priority to achieving success in our Firm is the Global Delivery Model (GDM). Within the Tax Line of Service (LoS), the GDM model focuses on developing Service Delivery Centers (SDCs) to perform routine tax activities that are high volume, low risk and non-client facing. The SDCs will focus on leveraging technology and standardized processes with a critical focus on efficiency. The SDC's are home to many of our critical business processes being delivered to PwC's Tax clients. Tax currently has many high priority positions that are critical to the development, implementation and future of the Service Delivery Centers.

Joining this growing part of our business will provide an opportunity to be a part of the transformation of the way the Tax LoS delivers client service.

The Demand team is charged with building deep relationships within the markets to help teams drive hours to the SDC's. This team is also responsible for managing the business rules and processes related to allocating work to the SDC's and assisting with resoliving demand processes related to allocating work to the SDC's and assisting with resolving demand related issues.

Position/Program Requirements
Minimum Year(s) of Experience: 5

Minimum Degree Required: Bachelor's degree In a Business related field, Computer Science/Information Science or STEM Equivalent.

Certification(s) Required: CPA, EA, Admission to the Bar, Professional Certification in Project Management (PMP), Six Sigma GreenBelt/Lean Green Belt/Master Green Belt, Certified Business Intelligence Professional (CBIP), SAP Certified Professional, Oracle Certified Professional. In lieu of one of the previously listed credentials a Masters degree in Computer Science/Information Science or STEM Equivalent will be accepted.

Knowledge Preferred:

Demonstrates extensive knowledge and/or a proven record of success in Tax compliance processes, preferably for a global network of professional services firms or Service Delivery Center (SDC), including in the following areas:

- Understanding of current regulatory developments that affect the public accounting industry;
- Reviewing projects for acceptance into the Global Strategic Sourcing (GSS) program and making recommendations regarding which SDC location will deliver services based upon capacity, qualifications and understanding of engagement team needs;
- Assisting leaders such as the Demand Director with managing the distribution of client service hours between practice offices and SDCs, including facilitation of discussions, analyzing and reporting to the Demand team, forecasting discrepancies in the geography, and maintaining data in an accurate and timely manner; and,
- Determining appropriate timing and content of communications with practice offices and SDCs based on developed standards, as well as drafting communications, presentations and reports as needed by Demand leadership.

Skills Preferred:

Demonstrates extensive abilities and/or a proven record of success serving as the primary point of contact for the Demand Sales team and practice office staff for scheduling services, preferably for a global network of professional services firms or Service Delivery Center (SDC), including in the following areas:

- Managing client service hours within a defined geography;
- Identifying and addressing client needs;
- Managing a team, creating a positive environment by monitoring workloads of the team while meeting client expectations and respecting the work-life quality of team members;
- Providing candid, meaningful feedback in a timely manner; and,
- Monitoring compliance and keeping leadership informed of progress and issues.

Activities in this role can involve mapping out inputs & outputs, detailed process documentation, efficient hand-offs and quality control. Individuals in the role often work within technology tools such as Alteryx & Tableau.

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