We are searching for a smart and well organised Customer Service Specialist with exceptional French language skills and a passion for travel to join our fantastic team in Berlin.
Driven by our team of over 300 people from more than 40 different countries, GoEuro is changing the way we travel across Europe. With GoEuro you can compare and book trains, buses and flights to anywhere in Europe with one simple search, on mobile, app or desktop. By offering transparent pricing and easy booking, GoEuro makes travel planning simple, flexible and personal.
With over 800 European transportation partners across 15 countries, GoEuro is one of Europe’s fastest growing travel companies backed by 20 million monthly users and the world’s leading tech investors.
We are now looking for the next great addition to our team as a Customer Service Specialist.
As a Customer Service Specialist at GoEuro you will…
Communicate between travellers, GoEuro and, in certain cases, our transport providers
Be the first point of contact for travellers across multiple channels (email, phone, social media) for any inquiries related to their travel plans (e.g. questions about payments and modifying bookings, handling requests and complaints)
Deliver and maintain a high level of service and customer satisfaction
Be proactively involved in creating and implementing new service processes and developing training manuals
You possess superior communication and problem solving skills
You speak French at a native level and have very good English language skills; additional languages are always valued at GoEuro
You like taking ownership of cases and are passionate about helping customers
You are well organised with a constant drive to optimise processes
You are able to work under pressure and work towards set targets
You are flexible in terms of working hours (late and weekend shifts)
Previous experience in customer service or sales is considered a plus