Dynamics 365 / CRM Developer

Boston, MA, United States Posted 23 days ago
Main Location
Seattle, WA, United States
Open jobs

Customer Relationship Management (CRM) Solution Development Manager

Do you know how to find the right software solutions? So do we.

You understand the nuts and bolts of Customer Relationship Management (CRM) systems and how to use your knowledge and communication skills to connect with clients and colleagues.

About you

CRM is at the heart of everything you do. Whether you’re working with your development team or collaborating with your clients, your energy, knowledge and organizational skills encourage and develop the people around you.

About the job

As a Manager in CRM Solution Development, you play an essential role in developing effective systems to help your clients track their customer engagement, sales, service, marketing and retention. You’re as comfortable working with your team as you are designing technical solutions and measuring the effectiveness of a project.

Day to day, you will:

Enable the design of conceptual architecture and technical solutions

Use key performance indicators (KPIs) to measure and test the quality of projects

Encourage and support your team in defining technical, operational and user requirements

Oversee the timely and effective resolution of client issues

Collaborate with cross-functional teams to ensure consistent, positive client interaction, including managing offshore teams

Support sales activities

Travel as needed.

Your skills

You’re likely to have at least five years of CRM experience and a Bachelor’s degree in a field such as information technology, business technology or engineering.

Your skills and experience include:

Excellent client management skills

Experience leading large complex technology projects

A background in managing global CRM teams and working with offshore teams

Excellence in communicating and presenting complex information to technical and non-technical stakeholders

Working independently with minimal supervision

Understanding common industry-standard business practices supported by CRM

Extensive experience with CRM or other business management software, especially Microsoft Dynamics

Experience with Software-as-a-Service (SaaS) environments, Microsoft SQL Server, HTML, Microsoft ASP, Microsoft .NET, etc

Basic understanding of relational databases.

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