Application Support Analyst - Investment Apps

Atlanta, GA, United States
Main Location
Atlanta, GA, United States
Open jobs

Invesco is a leading global asset management firm with more than $937B* in assets under management. We provide our retail and institutional clients a diverse and comprehensive range of investment capabilities to help people get more out of life. Invesco is publicly traded on the New York Stock Exchange (IVZ) and has about 7,000 employees in over 20 countries.
(*As of December 31, 2017)

Job Purpose (Job Summary):
The primary role of this position is to support the Investment Management/ Order Management systems (i.e. Charles River), Electronic Trading Systems (EMS and ECN), and all processes/technology associated with investment decision process globally. As a Business Analyst, the individual in this position is expected to work with developers, vendors, consultants, infrastructure, and business partners. This person needs to have strong technical, business analyst, and critical thinking skills. This person will be working closely with technology and business partners on support needs.

Key Responsibilities / Duties:

  • Learn Investment applications including, but not limited to, Market Data and Equity platforms in order to support our global investments business partners.
  • Mentoring with other team members will be done until needed levels of expertise are reached.
  • Point of contact for all trade desk related technology support issues around the order management system (OMS), electronic trading systems (EMS), FIX protocol, and all other investment trading applications.
  • Coordinate with vendors to troubleshoot and resolve issues.
  • Coordinate and participate in testing for in-house and vendor developed software applications.
  • Work closely with business clients and other IT team members (located locally and abroad) to gather requirements, create detailed documentation, and develop and deliver solutions that automate their daily work.
  • Create and maintain documentation for systems and processes.
  • Analyze problems quickly in a potentially stressful environment and determine course of action to correct.
  • Complete weekly administrative duties on time.
  • Use superior customer service skills to ensure the clients’ needs are met.
  • Assists with application deployment and upgrade when needed. Train clients on new and upgraded applications.

Work Experience / Knowledge:

  • 3-5 years directly related work experience in Technology and/or Mutual Fund Industry.
  • 3-5 years directly supporting Charles River preferred.
  • Experience working in a technology environment as a business analyst.
  • Experience with order management and execution management system(s), preferred.
  • Experience creating queries utilizing Microsoft SQL server and Oracle DBMS.
  • 2+ years general work experience in technical problem troubleshooting and problem resolution. Hands on experience with MS Office and add-ins.
  • Experience directly supporting traders and/or trade desk operations.

Skills / Other Personal Attributes Required:

  • Excellent communication skills
  • Strong work ethic
  • Open minded, flexible, and willing to listen for other people’s opinions
  • Superior interpersonal skills necessary to effectively interact and communicate with other team members, managers, and clients
  • Exceptional troubleshooting and problem-solving skills
  • Ability multi-task on various projects and support items
  • Team player

Formal Education: (minimum requirement to perform job duties)

  • Bachelor’s degree is required. Degree in Computer Information Systems or Finance is preferred

Working Conditions:

  • Normal office environment with little exposure to noise, dust and temperatures
  • The ability to lift, carry or otherwise move objects of up to 10 pounds is also necessary
  • Normally works a regular schedule of hours that will range anywhere from 7am ET to 5:30pm ET. Hours may vary depending upon the coverage need, project, or assignment.
  • Hours may include evenings and/or weekends and may include 24 hour a day on call support by pager and/or cell phone

FLSA (US Only): Exempt

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.

Invesco's culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our people practices. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status. Our equal opportunity employment efforts comply with all applicable U.S. state and federal laws governing non-discrimination in employment.

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