Alpharetta, Georgia, United States of America
Posted 27 days ago
AssociateRole: Specialized DevOps

Company Profile

At Morgan Stanley, we advise, originate, trade, manage and distribute capital for governments, institutions and individuals, and always do so with a standard of excellence. We are a leading global financial services firm that conducts its business through three principal business segments?Institutional Securities, Wealth Management (WM), and Investment Management. The Firm's employees serve clients worldwide from more than 1,200 offices in 43 countries.

Our WM business is one of the largest in the world with more than $2 trillion in client assets, $73 billion in lending balances, and nearly 16,000 Financial Advisors in 600+ offices across the U.S. Our Financial Advisors focus on delivering timely, customized solutions and services that help clients meet their financial and life goals. Our offering includes brokerage and investment advisory services, financial and wealth planning, access to credit and lending, cash management, annuities and insurance, and retirement services.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Department Profile

Global Banking Technology (GBT) is a dynamic and fast-paced area within the Firm?s WM Technology Division. We are responsible for creating innovative technology solutions for the Private Banking Group (PBG), one of the strategic growth areas of the Firm, providing cash management and lending products and services to our WM clients. This includes state-of-the-art technology for a nationwide network of Private Bankers and product specialists who work with Financial Advisors to provide access to products and services such as online banking, cards, deposit products, residential mortgages, securities-based loans and tailored lending. If you are an exceptional individual who is interested in solving complex problems and building sophisticated solutions in a dynamic team environment, GBT is the place for you

Job Summary We are looking for a DevOps/Site Reliability Engineer with a minimum of 5 years of industry experience, preferably working in the financial IT community. The position in the Global Banking Technology team is focused on delivering exceptional services to both BU and Dev partners to minimize/avoid any production outages. The role will focus on production support within the Global Banking Technology automating deployments and working with the agile teams to build and support stable and reliable production systems. The ideal candidate will be passionate about automation and skilled in one of the programming language Python/PERL/SHELL, Ruby, JAVA, C# or the like. Candidate should possess a strong understanding of database concepts, job scheduler, MQ, Web services, UNIX/LINUX/Windows OS as well as experience with debugging applications. We are looking for a team player with excellent communications skills who is committed to continuously improving and delivering results. Candidate should be organized, disciplined, detail-oriented, self-motivated, and delivery-focused.

Responsibilities:

* Maintain applications once they are live by measuring and monitoring availability, latency and overall system health with a focus on business activities and continuously evaluate cost and waste

* Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation, capacity planning and launch reviews.

* Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity; includes automation for other various operational needs.

* Troubleshooting infrastructure issues, reviewing log files, updating documentation, and having knowledge base with resolutions

* Work closely with the application Development team to understand the platform and create tools/utilities to help with production management

* Working with upstream data providers and upstream consumers, and reducing the amount of escalation to development teams

* Develop scripts and assist with code changes along with operational tasks/activities.

* Work closely with Application Development to ensure that the support team has excellent knowledge of the application set, own and maintain support knowledgebase and documents

* Use of analytical skills to find trends in the environment and drive out problems.

* Lead effort to determine improvement areas to stabilize the plant.

* Identify risks, responsive, and works with a sense of urgency plus works within a team or independently

* Test and tune network, hardware, and software configurations to maximize performance

* Ability to interface with different teams like IT Dev managers, Infrastructure teams and lead as a Subject Matter Expert (SME) for the application(s) supported.

* Understand the overall business flow of supported application systems and its interface with clients

* Taking ownership and managing production requests, questions, issues and perform Root Cause Analysis for outages/incidents

* Understand the overall business flow of supported application systems and its interface with clients

* Be flexible to provide weekend on call rotation and available for offshore time lead

* Within the Application Support space, to be accountable for the Production Environments as well as the non-Production Environments for the existing GBT team and be part of 24/7 production support coverage.
Mission
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Site Reliability Engineer