PHP Engineer

Remote Posted 3 days ago

PHP is at the heart of Help Scout’s web app-- it touches nearly everything we do. Your work will empower over 9,000 businesses around the world to provide great customer service, and will support other senior engineers on your team. Our engineering organization is just over forty people, around half the company. You will join a small cross-functional crew that includes product management, designers, JavaScript, quality and other PHP engineers. Everyone on the team is a senior professional in their craft.

Tools we use:
  • PHP 7.x
  • Lumen, Laravel, Symfony Console, and a custom PHP framework with League components
  • MySQL, PostgreSQL, and MongoDB
  • RabbitMQ
  • Redis
  • React & Redux, Backbone & Marionette
  • Webpack, Babel, ES6, and Pusher
  • Modular and functional CSS with Help Scout Seed
  • Component-based design systems with Help Scout Blue
About the role
  • On a typical day you may help a customer with an issue, work on a new feature, create a third party integration or enhance back-end tools. On any given project, you will be communicating with internal APIs, integrating with 3rd party services, optimizing processes using Redis, RabbitMQ and various AWS services, and wrapping it all up in support of a React or Backbone/Marionette front end.
  • Our engineering teams work in two-week iterations, communicate mostly via Slack and are committed to remote, agile development. When you are ready, you’ll create and send a pull request with test cases and tag your team for review. The team pair as needed over video or screen-sharing sessions.
  • We have invested heavily in local Docker development and AWS-based continuous integration and delivery so you can get setup fast. Any development branch can be easily tested on environments that closely match production. You’ll work autonomously for the most part and we trust you to get work done when/where you can be productive.
  • Your team performs engineering support when a question can’t be answered by our top-notch support team. We’ll get you up-to-speed with engineering support so you can help our customers and improve the product along the way.
  • Everything is secondary to the customer experience. We expect you to have a keen sense of how your code could be changed to positively impact their experience in terms of performance, security, privacy and usability.
  • You'll be working with product people that challenge you to get better every day. The founders are technical and committed to creating a magical experience for customers. You'll deploy work that moves the needle for businesses around the world.
About you
  • You are very experienced with modern PHP development practices and open source frameworks. You’ve engineered other SaaS projects at scale and feel confident solving difficult problems. You are comfortable designing elegant solutions that degrade gracefully when faced with extreme load or stress. You view“best practices” as a starting point for critical thinking, rather than a dogma to follow.
  • You have modern JavaScript skills including frameworks and can utilize them when needed. If you have worked with React/Redux or Backbone/Marionette, that is great, but it is not required. We can help you pick it up.
  • Your code is not only reliable and performant for customers, but can be read, maintained and understood easily by other engineers on your team. The Zen of Python resonates with you for any language.
  • You believe in writing unit and integration tests and have at least tried TDD. You like owning the quality of the code you write — QA doesn’t mean throwing it over the wall for someone else to test. You understand that some things are too costly to automate and must be manually tested to get it right.
  • You take pride in your work and ownership of the solutions you build. When a team member or customer is in need, you feel a sense of urgency to understand their pain and thoughtfully help.
  • You are curious and constantly learning. Believing that“a rising tide lifts all ships,” you make everyone around you better sharing what you have learned and looking for ways to improve both yourself and the team.
  • You enjoy the finish work and detail required to deliver a rich product with exceptional UX. From UI interactions to handling important edge cases, you take satisfaction in delivering a solid experience that delights the users, adds value to the business, and lasts over time.
  • You are a humble professional who wants to be challenged by the work and not the workload. You are willing to ask for help when necessary and unafraid to say,“I don’t know.”
  • You are proactive about solving problems and improving things. You take the initiative to build tools and processes that will help everyone. You leave things better than you found them.
  • You are an excellent communicator who can write and speak with empathy for our customers and team. You can easily communicate complex ideas to both technical and non-technical audiences. Clear communication is super important in a remote culture like ours.
  • You believe remote teams are the future of work, or are at least excited about the idea. You have experience working with remote teams or can adjust your work/management style to be remote-friendly.
  • You can work anywhere in the world as long as you have 4+ hours of overlap time with Boston, MA(9AM - 6PM ET).
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