Remote
Full Time Lead Posted 17 days ago

About us

Letterhead is a software company on a mission to help publishers and marketers build lasting relationships with their community, starting with email newsletters. We started Letterhead in 2020 out of the local journalism network we founded, WhereBy.Us, after seeing there weren't good solutions for creating and monetizing content-driven newsletters. Today we help over 100 teams get more revenue and engagement from their email communities.

About this role

The mission of our engineering program manager is to provide strategic direction to our engineering team, and coordinate programs and systems of work that ensure our engineering team is able to create and deliver an accessible, future-friendly, and scalable platform that helps organizations make, manage and monetize email newsletters.

This is a full-stack engineering leadership position with emphasis on the front-end and a mix of implementation, coaching, and decision-making responsibilities. Ours is a small but growing team, and this is a key product and people leadership role.

Our ideal candidate is comfortable with and opinionated about front-end frameworks like Vue and React, and is experienced with PHP, Ruby, testing libraries, design systems, and leading remote teams that ship elegant, performant, and secure code. Candidates must have experience coaching and communicating with cross-functional stakeholders and with prioritizing and delivering engineering tasks on time and on budget.

This is a full-time, salaried position with a base annual salary range of $100,000 to $125,000, based on experience. We provide competitive compensation that includes salary, stock options, full family health vision and dental coverage ($0 deductible, 0% coinsurance plan paid 100% by the company), a 401(k), and other incentives. We're a remote-first company, and any candidate authorized to work in the United States will be considered.

Applicants must provide a résumé, cover letter, and a link to a portfolio or relevant work samples to be considered for this role.

This is a senior technical leadership position responsible for:

  • Overseeing the performance, security, and scalability of the Letterhead platform.
  • Measuring, shaping, and implementing engineering-organizational changes that improve quality of delivery, velocity, team health, and clarity of engineering standards.
  • Reliably scoping, estimating, and delivering solutions for new features, issues, and performance and usability improvements on time and on budget.
  • Monitoring and overseeing our technical ecosystem and coordinating efforts with colleagues to maintain its health, with freedom to escalate issues across teams.
  • Coordinating with the head of product and lead developers to ensure alignment to strategic priorities.
  • Making final decisions when engineering teams are uncertain or conflicted about an approach.
  • Designing and helping to develop new features across our stack, with emphasis on front-end engineering.

Skills you must demonstrate to achieve the outcomes for this role:

  • Experience coaching and mentoring intermediate to senior engineers.
  • Experience leading remote teams using agile workflows.
  • Experience-based opinions about application and service architecture, team workflows, engineering principles.
  • Experience working with engineering and business stakeholders to make and deliver software solutions on time and on budget.
  • Senior JavaScript development and testing experience. Vue, Nuxt, and Tailwind experience preferred.
  • Senior PHP development and testing experience. Laravel and Lumen experience preferred.
  • Senior experience in DevOps and instrumentation
  • Experience meeting WCAG standards.
  • Experience managing security and performance requirements of an early-stage web app.
  • Strong communication about and accountability for your work on a remote team.

Skills that you should expect to strengthen in this role:

  • People management
  • Program management
  • Architecture and systems

Our Values

Behaviors someone must demonstrate to be successful at our company:
Integrity

  • We are courageous.
  • We "name the elephant and help tame it."
  • We do what is right.
  • We practice our values instead of professing them.
  • We embrace diversity and strive for equity, inclusion and belonging in our work.

Users first

  • We seek to understand users' jobs to be done.
  • We ask for feedback.
  • We listen without judgment.
  • We set things right when we get it wrong.

Servant leadership

  • We are accountable.
  • We practice empathy.
  • We assume best intent.
  • We mind the store.
  • We are committed mentors and mentees.

Grit

  • We are ambitious.
  • We prioritize growth.
  • We embrace "productive struggle."
  • We iterate toward solutions.
  • We are resilient.

Relentless learning

  • We research to validate ideas and issues.
  • We are pattern detectives.
  • We make fast, reversible decisions.
  • We share knowledge and information.
Equal Opportunity Statement

Letterhead is an equal opportunity employer. If you meet some but not all of these requirements, we would love to consider your skills and we urge you to submit an application. We aim to build a high-performing team representing diverse backgrounds and perspectives to better serve our customers.

Mission
We're connecting diverse talent to big career moves. Meeting people who boost your career is hard - yet networking is key to growth and economic empowerment. We’re here to support you - within your current workplace or somewhere new. Upskill, join daily virtual events, apply to roles (it’s free!).
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Engineering program manager