Support Engineer

Main Location
Redmond, WA, United States
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Position: Support Engineer - ECS

Location: Bangalore, India

Introduction

Microsoft India Global Technical Support Centre (GTSC)

Microsoft GTSC was established in October of 2003 in India, it is part of Microsoft"s Customer Service and Support (CSS) organization which has locations throughout the Americas, EMEA, Asia Pacific and Greater China.

Microsoft"s CSS organization supports over 170 Microsoft products which range from the Consumer to Enterprise customer segments. This includes the MSN and Home and Entertainment products as well as the more deeply technical products from Developer Support and Enterprise Platform Support to Enterprise Messaging Support and Enterprise Business Applications Support. The site in Bangalore is a part of a global network that has over 50 million customer touch points on an annual basis and provides services to the Consumer and Enterprise customer segments.

For more details regarding India GTSC, please visit
http://www.microsoft.com/india/gtsc


The Role
The EMS Support team will be responsible for delivering Exchange Server support for all Microsoft customers. Utilizing knowledge of the customer environment, they will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. They will effectively manage cases and sub-cases to ensure timely and high quality communication with customers and resolution of all issues.

Responsibilities

Responsibilities:

* Communicate with corporate customers via telephone, email, and other electronic communications regarding problems.
* Analyze problems and develop solutions to meet customer needs; may involve writing custom code.
* Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
* Write technical articles and sample programs for Microsoft's knowledge base.

Critical Exposure areas;
1) Experience on Exchange Server
2) General Administration Concepts
3) Trouble shooting skills

Reporting to: Team Manager

The position requires working in Morning/Evening shift  and provides VOICE-BASED SUPPORT

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

 

Qualifications, Abilities and Experience should Include:

* Experience of Exchange Server (2000, 2007, 2010, 2013) with active directory.
* Designing Implementation and Administration of MS Exchange server 2000,2007,2010,2013
* Migration from Exchange 2003 to Exchange 2007 & Exchange 2013
* Good General Administration Concepts.
* Backup and disaster recovery
* Routing/Mail Flow and Set up Installation concepts.
* Troubleshoot issues both at the client (Microsoft outlook) and server side.


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Support Engineer
Microsoft Corporation