Remote
Full Time Mid-Level, Senior Posted 10 days ago

WithinReach makes it easier for Washington families to navigate complex health and social service systems and connect with the resources they need to be healthy and safe. We work one-on-one with people – in person, over the phone and online – to identify their goals and provide them with immediate support that is close to home. WithinReach also works with partners, providers, and policymakers in a variety of ways to prioritize families and children. We are focused on improving access to resources and support because we believe all families and children benefit from holistic and comprehensive information to navigate health, food, and early childhood systems with success.

We believe that we can only do our jobs well by learning about and reflecting the people we serve through workforce and leadership development and by seeking to identify and reduce the system and access barriers that contribute to structural inequities. Learn more about our organizational values here.

Applicants must reside within the state of Washington.
High Level Position Summary

The Senior Project Manager is accountable for leading the ongoing development of WithinReach’s new Customer Relationship Management (CRM) platform, VisionLink Community Operating System.

The optimal candidate has lived experience accessing health and social service systems and/or professional experience in successfully building strong relationships with communities of diverse cultures and identities including, but not limited to; racial, economic, ethnic, language, gender, sexual orientation, and/or immigration status. This role interfaces with technical and non-technical staff, vendors, and partners.

Responsibilities

Lead design and build for CRM platform enhancements and special projects.

  • Guide and assist program staff in fleshing out details of programmatic needs.
  • Design technical specifications.
  • Coordinate between vendors, internal program managers and directors, and external funders/partners to develop and implement system enhancements.

Data system administration

  • Create new fields and forms in the user interface.
  • Responsible for Quality Assurance audits and associated clean-up.
  • Support information and workflow conversion to the new CRM platform.
  • Manage imports and exports of large data sets.
  • Key point of contact for CRM vendor team including developers and helpdesk.

Leadership Opportunities

  • Provide ongoing feedback and guidance to direct reports, including regular 1:1 supervision, program management, and annual performance reviews.
  • Work with senior leadership and staff to launch new projects and programs.

The Senior Project Manager is a member of the Program Leadership Team and as such, is responsible for actively contributing to the strategic objectives of the organization. This position will be supervised by the Director of Data Systems and Evaluation.

Qualifications

Required:

  • 3+ years of experience managing multiple concurrent or complex projects.
  • CRM Admin experience or other experience with backend configuration of data systems.

Preferred:

  • An agility to adapt to rapidly evolving initiatives and expanding network of partners.
  • Proven quick learner and willingness in administering and developing new data/technology systems.
  • Demonstrated ability to quickly grasp and communicate technology needs between nontechnical staff and the technology vendor.
  • Experience in developing user stories and drafting technical specifications.
  • Ability to work both collaboratively and independently.
  • Experience with non-profit or healthcare data systems.

This position requires access to reliable internet connection. Due to COVID-19 all activities will be virtual, and modifications will follow CDC and state health official recommendations.

Salary & Benefits

$80,000-85,000 annually DOE (Full-Time, 40 hours/week, Exempt). Excellent benefits include fully paid medical coverage, vision and dental for employees and generous coverage for spouses, partners and dependents. Paid time off, employer matched retirement plan, and monthly internet stipend are provided.

Proof of COVID-19 vaccination is required prior to employment. As a public health non-profit that receives funding from several state agencies, all employees are required to be fully vaccinated against COVID-19. If hired, you will be required to submit proof of vaccination. People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine. Employees may make requests for a reasonable accommodation based on a medical disability or for sincerely held religious beliefs. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.

Job Location:All positions are remote with the option of reserving an office or meeting room at the WithinReach office location: 155 NE 100th Street, Suite 500, Seattle, WA 98125. Applicants can reside anywhere in the state of Washington. We are taking the utmost precautions to protect our staff during the COVID-19 pandemic. Once it is deemed safe, this position may include up to 10% travel within Washington State and National Conference.

Equal Opportunity Statement

WithinReach supports inclusion and diversity in all its forms. We strive to create a safe and open atmosphere. We commit to listening to, representing and embracing diverse perspectives and experiences in all we do.

WithinReach is an Equal Opportunity Employer. We seek to provide equal opportunity for all persons without regard to race, age, religion, gender, gender expression, marital status, sexual orientation, military status, national origin, or any other characteristic protected under the law. People of color and members of the LGBTQ community are strongly encouraged to apply. We are dedicated to cultivating a diverse workforce that serves and reflects our community.

All your information will be kept confidential according to EEO guidelines.

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Senior Project Manager