Service Delivery Architect

Main Location
United States
Open jobs

As Service Delivery Architect you will be EIT’s ambassador for all things Atlassian, in an organization that that heavily uses Agile, modified Agile and Waterfall methodologies.  You will be responsible for building out workflows, projects, schemas and screen schemes that utilize Atlassian best practices to meet business and stakeholder needs.

The ideal candidate will have managed Jira Cloud and Server instances, and will offer recommendations on optimizing and securing workflows and permissions to allow for disparate teams to use Jira and Confluence in a manner that best suits their team.



  • Configuration and maintenance of Jira Cloud and Jira Server
  • Create and manage Jira components including project workflows, screen schemes, permission schemes and notification schemes in Jira
  • Support and troubleshoot Jira
  • Create, manage, and support all administrative functions associated with the Atlassian product suite
  • Evaluate and manage the usage of Atlassian add-ons to meet team and business needs
  • Create comprehensive JIRA workflows (with conditions, validators, and post functions), screen schemes, permission schemes, and notification schemes
  • Design & Manage complex Jira/Confluence queries, dashboards for operational/performance reporting metrics and status reports based on departmental needs
  • Understand system architecture of upstream and downstream impacts when implementing solutions
  • Develop, test, and deploy integrations between Atlassian products and other internal systems
  • Maintain an up-to-date knowledge of Atlassian products, administration best practices, and agile methodology best practices
  • Gather requirements from users, business stakeholders and leadership to propose solutions that meet business needs, and deliver agreed upon solution
  • Create and maintain technical documentation and user-guides for end users and internal EIT team
  • Conduct user-training and help-sessions for new features or implementations
  • Create requirements and use case for external Atlassian partner (managed hosting, additional technical support, etc)
  • Evaluate and drive process for choosing external Atlassian partner
  • Manage and own the relationship between Peloton and an external partner
  • Manage and own the relationship between Peloton and Atlassian
  • Perform background research on proposed 3rd party IT products or solutions
  • Create custom reports and/or dashboards for internal and business stakeholder use
  • Review, analyze, and evaluate processes, systems, and user needs for planned projects based on the business plan of the enterprise.
  • Produce business analysis deliverables for projects such as:  SWOT analysis, cost benefit analysis, return on investment, feature/gap analysis, and feasibility analysis
  • Identify business process bottlenecks and recommend process improvements
  • Conversion of data from legacy reporting, systems, and applications to new applications and systems
  • Participate in the deployment of enhancements, upgrades, and major implementations



  • 5+ years of experience supporting Atlassian products, specifically Jira and Confluence
  • Strong working knowledge of Agile (Scrum or Kanban) methodologies
  • Customer Service driven mindset with strong relationship building skills
  • Experience working with or managing external Atlassian partner
  • Experience managing and standing up JIRA Service Desk projects, workflows, and components
  • Work independently with limited supervision in a hands-on role
  • Advanced knowledge of Google Sheets (vlookups, pivot tables, etc)
  • Ability to work well with people from different disciplines with varying degrees of technical experience
  • Strong Knowledge of SQL Server, MySQL, SQL Server Stored procedures and SQL query optimization.
  • Advanced knowledge of JavaScript, jQuery, JQL, HTML, CSS, Java and API development.
  • Strong understanding of Software Systems and able to facilitate complex integrations.



  • Atlassian Jira and/or Confluence certification(s)
  • Trello
  • Statuspage
  • ITIL training or certifications, or experience in an ITIL-aligned environment


Founded in 2012, Peloton is an innovative tech company that brings members the best workouts possible, all from the convenience of their own home via the Bike,Tread and iOS App platforms. Peloton uses technology and design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime.

Peloton believes in taking risks and challenging the status quo by continuously innovating and improving. We put our users, members, and customers first and we obsess over every touch point of the member experience – be it the studio, product or showroom. We like to hire the best and encourage all our associates to be Peloton’s brand ambassadors. Most importantly, we know that together we go far.


We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
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Service Delivery Architect
Peloton Interactive, Inc.