Account Manager

New York City, NY, United States Posted 10 days ago

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

The Job - Account Manager

Justworks is looking for Account Managers to join our growing Customer Success department. As an Account Manager, your main responsibility is to develop strong relationships with your customers and to ensure their long-term success on the Justworks platform. You will work closely with your accounts and act as an extension of their teams.

Account Managers are the customer’s voice here at Justworks. They are also the face of the Justworks brand to our customers. Needless to say, Account Managers play a vital role at Justworks, and we are building a world-class team!

As an Account Manager, you will:
  • Make sure new clients feel supported while getting acquainted with our platform
  • Be the main point of contact for your book of accounts and support them throughout their time using Justworks
  • Build and maintain strong, long-lasting relationships with your accounts, while keeping retention top of mind
  • Provide expert-level support to customers around Justworks' continually expanding product and service offerings
  • Explain complicated concepts (related to health insurance, compliance, taxes, etc.) in simple, user-friendly terms
  • Organize, streamline, and project manage complex issues to ensure the success of the customer on the platform
  • Display a high level of professionalism and compassion when working with each account on sensitive matters
  • Work with internal teams to improve processes, with an eye toward improving customer experience
You are:
  • A customer fanatic with a proven track record of going above and beyond for your customers
  • A great communicator, able to simplify complex concepts into clear, easy-to-understand terms
  • A problem solver who genuinely enjoys figuring out how and why things work
  • Inquisitive and dedicated to lifelong learning
  • Flexible and able to excel in an environment of quick change and improvement
  • Passionate about a career path in Customer Success
  • Committed to delivering service excellence in every customer interaction
  • Deeply caring about your teammates and customers
  • Aligned with Justworks’ mission and share our core values: Camaraderie, Openness, Grit, Integrity and Simplicity
Qualifications:
  • Bachelor’s degree preferred
  • 1-2 years of professional experience in customer service
  • Experience in healthcare, HR or insurance industries a plus
  • Excellent organizational, written and verbal communication skills
  • Strong attention to detail with ability to manage competing priorities and multitask
  • Ability to work as part of a team and be resourceful and adaptable
  • Aptitude for learning new products and subject matter, and helping others learn as well
  • Willingness to dive right in and affect change
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