Sales Advisor_Azure

Shanghai, China

Day to day operational responsibility for multimillion-dollar revenue generating programs across over 14 Markets in Asia, the Sales Advisor role works closely with our Pre-Sales & Retention Delivery Partners. SAs ensure we maximize performance and drive a strong Sales Pipeline either directly with customers or via Inside-Sales Teams and Partners. Microsoft technologies offer a range of business solutions that help our customers achieve more across several industries & organizations of varying sizes. In the role you will build relationships with Delivery Partners to become recognized as a Trusted Advisor & Mentor to the Sales Advocates, Trainers and Coaches. In addition to running the operations smoothly & delivering results unhindered, identifying gaps in processes/procedures, handling complex escalations as well as proactively removing sales blockers via readiness recommendations are core responsibilities that are imperative in the job. The SAs also collaborate with internal stakeholders & the global Sales Advisor Community to share learnings & insights as well as influence the development of Readiness plus drive recommendations to enhance product & marketing needs.


  • Manage day to day operations, results & relationship with Outsourced Delivery Partners – ensuring Microsoft Sales Targets are met/exceeded
  • Drive Delivery Partner performance via operational levers e.g. Training & Quality, as well as owning & tracking Get-to-Green plans
  • Drive results through collaboration and innovation with both Delivery Partner and internal stakeholders
  • Identify and remove sales blockers across all aspects of the business e.g. processes, procedures & workflow designs
  • Manage complex customer escalations to resolution, use insights learned & help prevent similar situations in the future
  • Proactive identification & prevention of issues through Delivery Partner feedback, business reviews, performance analysis & readiness
  • Monitor Customer and Partner satisfaction – making recommendations and adjustments required to exceed targets
  • Continue to keep pace with Microsoft solution developments & how they apply to positively impact customers across varying industries. Use this knowledge to:
    • Provide insights from customers to internal stakeholders, also offering feedback relevant to Marketing that will help enhance Sales holistically
    • Help develop knowledge and understanding of Microsoft solutions amongst our Delivery Partners
  • Review and provide gap analysis to both Delivery Partner and internal stakeholders on overall sales lifecycle experience
  • Smooth implementation of Tools, Trainings and Processes – ensuring operational risks are identified and mitigated
  • Engage with Delivery Partner and internal Sales teams on mission critical operational escalations
  • Provide subject matter expertise on Tools, Readiness and Processes to internal stakeholders


Experience and Skills desired:

  • Minimum of 3 years of hands-on experience with Sales/Pre-Sales and/or Retention businesses; Exposure to core Services Delivery is desired
  • Experience in working with the breadth of services available in/for Azure including compute, network, storage and security
  • Deep operational experience working with Delivery Partners day-to-day.
  • Ability to work independently, under pressure and adeptness to influence others without having direct authority.
  • Proven experience in resolving Customer and Delivery Partner issues
  • Ability to collaborate and build relationships with internal stakeholders and Vendors/Delivery Partners
  • Experience in working across different industry segments, good grasp of diverse Microsoft solutions available & how businesses apply them
  • Ability to identify opportunities for improvement in performance and processes
  • Successful candidates will have strong business analysis, leadership, problem solving & presentation skills. Should have exceptional verbal and written communication skills.
  • Self-motivated, independent thinker who can deal with ambiguity


Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.


Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.


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