Manage day to day operations, results & relationship with Outsourced Delivery Partners – ensuring Microsoft Sales Targets are met/exceeded
Drive Delivery Partner performance via operational levers e.g. Training & Quality, as well as owning & tracking Get-to-Green plans
Drive results through collaboration and innovation with both Delivery Partner and internal stakeholders
Identify and remove sales blockers across all aspects of the business e.g. processes, procedures & workflow designs
Manage complex customer escalations to resolution, use insights learned & help prevent similar situations in the future
Proactive identification & prevention of issues through Delivery Partner feedback, business reviews, performance analysis & readiness
Monitor Customer and Partner satisfaction – making recommendations and adjustments required to exceed targets
Continue to keep pace with Microsoft solution developments & how they apply to positively impact customers across varying industries. Use this knowledge to:
Provide insights from customers to internal stakeholders, also offering feedback relevant to Marketing that will help enhance Sales holistically
Help develop knowledge and understanding of Microsoft solutions amongst our Delivery Partners
Review and provide gap analysis to both Delivery Partner and internal stakeholders on overall sales lifecycle experience
Smooth implementation of Tools, Trainings and Processes – ensuring operational risks are identified and mitigated
Engage with Delivery Partner and internal Sales teams on mission critical operational escalations
Provide subject matter expertise on Tools, Readiness and Processes to internal stakeholders
Experience and Skills desired:
Minimum of 3 years of hands-on experience with Sales/Pre-Sales and/orRetention businesses; Exposure to core Services Delivery is desired
Experience in working with the breadth of services available in/for Azure including compute, network, storage and security
Deep operational experience working with Delivery Partners day-to-day.
Ability to work independently, under pressure and adeptness to influence others without having direct authority.
Proven experience in resolving Customer and Delivery Partner issues
Ability to collaborate and build relationships with internal stakeholders and Vendors/Delivery Partners
Experience in working across different industry segments, good grasp of diverse Microsoft solutions available & how businesses apply them
Ability to identify opportunities for improvement in performance and processes
Successful candidates will have strong business analysis, leadership, problem solving & presentation skills. Should have exceptional verbal and written communication skills.
Self-motivated, independent thinker who can deal with ambiguity
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.