Posted 6 days ago
I'm Interested

Job Details

Manages individual contributors within a practice domain. Is required to be fully aligned and support the implementation of global service initiatives locally. Has accountability for results of a major program in terms of budget, cost, direction and people management. Applies advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies. Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility. Plans, directs and monitors operational/tactical activities of Staff. Staff members' work may involve strategic issues. Recruits and supports development of direct staff members. Directs and controls activities within a single country or a sub-region which is part of a larger geographical area.


Core Accountabilities:

  • Provides strategic and operational direction and alignment with global service initiatives within the practice domain.
  • Responsible for planning and managing the delivery team to achieve set revenue, profit, business growth and customer satisfaction targets within the practice domain.
  • Managing and maintaining of delivery resources capabilities within the global tools.
  • Is required to support the sales organization in business development, pursuit and engagement delivery, ensuring the right level of sales and delivery capacity is available to execute on the service pipeline.
  • Influences and participates in delivery efforts by working closely with the Customer and his direct Managers/Team leads and or delivery team members.

Job Specific Accountabilities:

  • Directs and controls activities for a team in the practice domain in a particular practice area or geography (country or sub-region).
  • Develops business plan(s) for the practice, balancing client needs and global solution area focus, consistent with regularly updated client business plans.
  • Accountable for revenue and margin within the practice domain
  • Through collaboration with client principal team(s), delivers consistent performance.
  • Acts as client principal if none present to drive business decisions including engagement pursuit, and selling cost management.
  • Responsible for personnel and business management with in the practice domain.
  • Accountability for team effectiveness, people development and achieving utilization targets.
  • Responsible for developing and managing strong customer relationships at intermediate levels and is an active participant in consulting engagements in pursuit and delivery.
  • Helps global services team identifies leading edge services, processes and approaches for creating and leveraging intellectual capital.
  • Responsible for executing global delivery models for the practice domain, and recommends ideas for optimization of those models.
  • Understands their solution portfolio and identifies repeatable business opportunities while ensuring appropriate import/export of intellectual property.
  • Recommends enhancements to the offering set.
  • Advises practice team on global best practice, policies and procedures.
  • Participates in the development of the local and global services and strategy.
  • Develops functional service concepts.
We're connecting diverse talent to big career moves. Meeting people who boost your career is hard - yet networking is key to growth and economic empowerment. We’re here to support you - within your current workplace or somewhere new. Upskill, join daily virtual events, apply to roles (it’s free!).
Are you hiring? Join our platform for diversifiying your team
EXPRESSION OF INTEREST: Digital Work Place Practice Lead
I'm Interested