Manages individual contributors within a practice domain. Is required to be fully aligned and support the implementation of global service initiatives locally. Has accountability for results of a major program in terms of budget, cost, direction and people management. Applies advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies. Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility. Plans, directs and monitors operational/tactical activities of Staff. Staff members' work may involve strategic issues. Recruits and supports development of direct staff members. Directs and controls activities within a single country or a sub-region which is part of a larger geographical area.

Core Accountabilities:

• Provides strategic and operational direction and alignment with global service initiatives within the practice domain.
• Responsible for planning and managing the delivery team to achieve set revenue, profit, business growth and customer satisfaction targets within the practice domain.
• Managing and maintaining of delivery resources capabilities within the global tools.
• Is required to support the sales organization in business development, pursuit and engagement delivery, ensuring the right level of sales and delivery capacity is available to execute on the service pipeline.
• Influences and participates in delivery efforts by working closely with the Customer and his direct Managers/Team leads and or delivery team members.

Job Specific Accountabilities:

• Directs and controls activities for a team in the practice domain in a particular practice area or geography (country or sub-region).
• Develops business plan(s) for the practice, balancing client needs and global solution area focus, consistent with regularly updated client business plans.
• Accountable for revenue and margin within the practice domain
• Through collaboration with client principal team(s), delivers consistent performance.
• Acts as client principal if none present to drive business decisions including engagement pursuit, and selling cost management.
• Responsible for personnel and business management with in the practice domain.
• Accountability for team effectiveness, people development and achieving utilization targets.
• Responsible for developing and managing strong customer relationships at intermediate levels and is an active participant in consulting engagements in pursuit and delivery.
• Helps global services team identifies leading edge services, processes and approaches for creating and leveraging intellectual capital.
• Responsible for executing global delivery models for the practice domain, and recommends ideas for optimization of those models.
• Understands their solution portfolio and identifies repeatable business opportunities while ensuring appropriate import/export of intellectual property.
• Recommends enhancements to the offering set.
• Advises practice team on global best practice, policies and procedures.
• Participates in the development of the local and global services and strategy.
• Develops functional service concepts.