You are eager to get your foot in the door at a fast paced, rapidly growing startup. You will demonstrate the ability to excel in a dynamic work environment as an early member of a growing team. In partnership with our enterprise and commercial sales and account management teams, the Customer Operations Manager leads the team who functions as customer support, training partner, problem solver and quality control. You'll be an integral part of our operations team moving at a smooth, consistent pace. You'll bring the enthusiasm and aptitude necessary to get the job done!
Daily, you'll be expected to:
Lead a team to help develop, deploy and deliver against Customer Operations KPIs required for our business to deliver on customer needs and to deliver against internal team goals
Ensure that shipments are executed according to customer specifications
Drive the successful execution of strategic, cross-functional programs to address critical business issues or opportunities (e.g., forecasting and account support processes).
Provide structure and necessary processes in ambiguous situations
Serve as the trusted partner to the Operations Services org in defining, tracking, and implementing customer success objectives, strategy, tactics, and processes that scale
Track product use and product performance for customer operations team, and work with our product and engineering team to make improvements that help us serve and delight our customers.
Minimum 3 years of people management experience
Demonstrated operational excellence and process improvement
Ability to work independently, think creatively, problem solve and manage multiple tasks and deliver results in a collaborative, start-up environment with changing requirements and priorities.
Positive “can do” attitude and growth mindset; comfortable and flexible working in a fast-paced environment.