Senior Manager - DevOps and Software Development

San Diego, CA, United States Full Time Senior
Responsibilities:
  • Manage all operational aspects of a mission-critical inline service in AWS and traditional data centers.
  • Own the monitoring architecture and implementing monitoring agents, dashboards, escalations and alerts
  • Own the operational aspects of each release, and ensuring that the customer experience is monitored, measured and improved release over release.
  • Own customer support and incident management
  • Utilize proven skills and knowledge, to provide troubleshooting and timely resolution of application, performance, systems and infrastructure incidents.
  • Develop and drive incident management processes, playbooks and stakeholder communication mechanisms.
  • Provide technical leadership, career development, coaching, objectives, and priorities of reporting staff
  • Build a high performing, results-oriented organization
  • Embrace & implement new ideas that produce outstanding results for our customers
  • Drive adoption of best practices, tools, systems and metrics across the organization

Qualifications
  • Bachelor's or Master’s degree in Computer Science or any Engineering Discipline
  • 10+ years’ experience as an established technical leader of Agile DevOps teams that have successfully delivered highly scalable, highly available, mission-critical software as a service
  • Passion for being at the leading edge of technology with a minimum of 5+ years of hands on software development experience
  • Able to lead positive change, cultivate product visions and innovative solutions and foster effective engineering teams with strong technical and business acumen
  • Ability to think and act strategically for all stakeholders; Possesses strong verbal, written communication & presentation skills
  • Strong decision maker, driver and collaborator. Expected to work effectively across teams, functional groups and business units
  • Experience in strategic planning and rapid delivery of innovative, high quality software solutions for complex business problems
  • Strong communication skills (Written and Oral)
  • Willingness to work outside of traditional business hours is required
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