GROWTH OPERATIONS LEAD

San Francisco, CA, United States Full Time Mid-Level, Senior Posted a day ago
WHAT YOU'LL DO:
  • Work closely with the Head of Growth and our founders to build and execute our growth strategy.
  • Own and deliver our member growth KPIs for both online and offline/retail sales, including member LTV, cost of acquisition and retention/churn.
  • Develop the roadmap for and implementation of our growth initiatives, working cross functionally with our engineers, product managers and site ops teams to achieve results.
  • Help build and develop a quickly growing team of digital marketing, PR, creative production, CRM and consumer insights professionals.
  • Partner with the Product Development team to influence which revolutionary medical technologies to build, enabling us to further enhance our members’ experience.
  • Learn what it takes to build a world-changing startup, both by osmosis and through constant interaction with our founders.
YOU ARE:
  • Super-Strategic. You have experience setting the big picture and working towards achieving it. You are able to translate ambiguous concepts into action plans.
  • Analytically-Driven. You live and breathe the numbers and know that in the data, there is truth.
  • Hyper-Organized. Quite simply, you get things done. You also organize your team to get their things done. You achieve results on time and on deadline while communicating progress along the way.
  • A Builder. You not only maintain teams and processes, but you can also build and structure them from a clean slate. You constantly iterate to ensure that the current systems support the needs of a fast-paced, growing organization.
  • Customer-obsessed. You are deeply empathetic, constantly putting yourself in the shoes of our potential members.
  • A Renaissance (wo)man. You’re curious. You’re always learning. You dive into the details to uncover the optimal solution.
  • A good helicopter. You can alternate between 10,000 foot and 10 foot views easily, and at the right time.
  • Creative. You don’t need to be asked to think outside of the box… you know when to climb hills and when to jump them.
  • Scrappy. You’re a hustler who will get your hands dirty and get done what needs to be done.
  • A leader. You’re kind, charismatic and humble. Teams want to be in the trenches with you, and to build something great by your side.
YOUR EXPERIENCE:
  • 6+ years experience in digital marketing, management consulting, or similar analytical field.
  • 2+ years marketing experience in direct to consumer business.
  • BA/BS required. MBA preferred.
  • Startup experience helpful.
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