Customer Support Engineer - RSA Netwitness Support

Reston, VA, United States
Main Location
Hopkinton, MA, United States
Open jobs


RSA Netwitness Platform, a "Leader" in the Gartner Magic Quadrant for SIEM in 2018, pulls together SIEM,

network monitoring and analysis, endpoint threat detection, User/Entity Behavioral Analytics, and orchestrated

response capabilities. RSA Netwitness Platform is a go to platform for security teams to rapidly detect and respond

to threats across their environment. As one of our Customer Support team members you will be a part of the every

growing world of cyber security.

Duties and Responsibilities

- Working with some of the top companies from around the world from every industry

- Performing over the phone, email, and remote session diagnostics and repair support

- Learning in detail about one of the leading cyber security software platforms, RSA Netwitness Platform

- Creating engaging knowledge base articles to further support our customer base with self-service troubleshooting

- Interacting with our customer base by writing blog posts, responding to forum questions, and contributing to the RSA Netwitness Platform documentation

- Working with other tiers of support to share knowledge and increase the overall team effectiveness to address issues quickly

- Work with an international support team supporting international customers

Skills and Requirements

- Strong Customer Focus

- Excellent time management and organizational skills

- Ability to work independently or in groups

- Strong communication and soft skills

- Ability to take direction and follow through on time consuming projects

- Team player

- 5+ years Linux System Administration experience

- Network troubleshooting experience

Positive Additions

- Multi-lingual

- RHCE Certified

- Hardware server experience

- Bash scripting

- Salt, Chef, EPL Knowledge

- Basic database concepts

- SAN/Attached Storage experience

LinkedIn Priority

Help us maintain the quality of jobs posted on PowerToFly. Let us know if this job is closed.
We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
Are you hiring? Join our platform for diversifiying your team