Operations Associate (Communications)

San Francisco, CA, United States Posted 6 days ago

The Communications Associate will play a critical role by crafting creative content that informs, engages, and motivates our growing geographically-distributed teams. Whatever it is, you’re happy to roll up your sleeves and help build it from the ground up.

WHAT YOU'LL DO:
  • Develop and drive our central communication strategy with our remote telemedicine teams and geographically distributed locations, and headquarters team
  • Collaborate with members to create text, audio, and video content that informs and motivates the team
  • Help rebuild the Forward onboarding experience for our care teams
  • Craft and revise team-facing materials and serve as a standard bearer for quality of content
  • Work with our operations team and team leads to improve our processes and tools
WHO YOU ARE:
  • Empathetic. You can show a connection to people of various backgrounds who you’ve never met.
  • Creative. You can identify 8 approaches to a problem, and speak to the strengths of each.
  • A clear communicator. Your materials deliver a message in a way that reduces ambiguity and increases alignment.
  • Engaging. You can deliver a message that captures the attention of multiple audiences
  • Responsible. You take ownership of your work, and you operate with a high level of confidentiality and attention to detail.
  • Scrappy. Everyone at Forward wears many hats, and this role is no exception. You'll be working across multiple teams and solving problems that you've never been exposed to before. You'll need to be adaptable and flexible in order to keep up.
  • Mission-driven. Our ultimate goal is to help others by bringing them access to better care. We want to bring people on board who share that passion and drive and are motivated to help us get there.
  • Startup experience is a major plus.
  • BA/BS required
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