Amy
Amy Wang
Mentor
Senior Director, Cisco SaaS Commerce Transformation
Location: United States | Time zone: Americas

Forward thinking leader with over 20 years proven success building and launching innovative products that drive revenue and elevate customer experience.

I recently joined Cisco to help drive SaaS Commerce transformation and growth. The mission is to develop and launch compelling, future-facing solutions, infrastructure, and business models that prepare Cisco, its customers, and partners for the future of work.

Previously, I led the Product & Customer Experience teams for Ingram Micro eCommerce and Shipwire, an order fulfillment platform powering global logistics services. Prior to that, I held key roles at Adobe, Oracle, IBM, Hewlett-Packard, and Yahoo. I received my undergraduate business degree from UC Berkeley and MBA from UCLA.

Work Experience
Senior Director, Cisco SaaS Commerce Transformation at Cisco
Oct 2020 - Current date
Head of Product and Customer Experience at Ingram Micro Commerce & Lifecycle Services
Apr 2019 - Oct 2020

Shipwire is the leading eCommerce platform that services merchants, retailers, and online marketplaces with advanced commerce, supply chain, and order management technology that runs on top of a global logistics network.

• Lead a team across Product Management, Design, Program Management, Tech Support, and Customer Care
• Execute on key product roadmap deliverables for the Shipwire Platform, inclusive of software development, processes, training, and go-to-market
• Develop and roll out employees learning initiatives and content to increase success in functional roles
• Drive a strong customer support experience and efficiency in service delivery

Executive Director of Product & Design, Shipwire at Ingram Micro Commerce & Lifecycle Services
Nov 2014 - Mar 2019

• Build market-leading software services to help growing brands connect and scale globally into over 100 top sales channels.
• Empower customers with a unifying technology that bridges eCommerce transactions, warehouse operations, and transport modes to deliver products worldwide.
• Lead a team of talented product managers and designers across 9 scrum teams who head up roadmap initiatives informed by market landscape, customer needs, product vision, and data analytics.
• Create business plans that scale product adoption and order volume growth on the Shipwire platform.
• Develop extensive training content for internal and external stakeholders.

Principal Product Manager, Adobe Sign, Document Cloud at Adobe
Jan 2008 - Dec 2014

Adobe Sign is the premier electronic signature solution trusted by organizations of all sizes to get documents signed and to close business—easily, securely, on any device.

• Collaborated with engineering, sales, marketing, and PR to successfully deliver e-signature solutions to customers including Google, Facebook, Aetna, and Time Warner.
• Developed partnerships with strategic channels and industry leaders. Generated sales leads through participation in key partner events and conferences.
• Continuously innovated to build compelling web and mobile capabilities for the 5-star rated Adobe Sign services for Salesforce as well as integrations to Microsoft Dynamics, NetSuite, and SugarCRM.
• Provided product expertise and strategy guidance to internal stakeholders. Evangelized product capabilities and roadmap to customers and sales prospects.

Senior Product Manager, Trust & Safety and Online Communities at Yahoo! Inc.
Sep 2004 - Dec 2007

• Spearheaded development of robust platform solutions to increase trust and safety of user generated content, partnering closely with Legal and Policy teams.
• Rolled out single instance of user profiles across Yahoo! products, resulting in increased consumer engagement on the network.
• Led global partner integration efforts with over 30 cross-functional teams including Yahoo! Search, Flickr, Video, Profiles, Messenger, News, and Music.
• Evangelized platform products and strategic vision to internal teams, leading to high awareness, adoption, and strong executive support.

Product Lead, Financial Applications at Oracle
Sep 2000 - Aug 2002

• Managed team and deliverables through training initiatives, weekly staff meetings, and effective strategy setting.
• Led high profile design team of 9 engineers and product managers to develop new web-based financial applications that enhanced market share by 10%.
• Communicated with customers such as GE, Nextel, and Alcoa to understand business requirements, market trends, and competitive positioning.
• Created presentations and marketing collateral to build product awareness at Oracle OpenWorld conferences.