Amy Wang
Head of Product and Customer Experience at Ingram Micro eCommerce, Shipwire
Location: United States | Time zone: Americas

Amy Wang leads Product Management & Customer Experience for Shipwire, an Ingram Micro company. She is responsible for the global and end-to-end technology roadmap as well as product design for an eCommerce fulfillment business servicing many growing brands and retailers. Additionally, she runs the Shipwire customer support, technical program management, and training teams. Amy has over 20 years of experience building SaaS products and services across many different verticals in both the consumer and B2B arena. Prior to Ingram Micro, she held roles at a number of high tech companies in the Bay Area, including Adobe, Oracle, IBM, Hewlett-Packard, and Yahoo. She received her undergraduate business degree from UC Berkeley and MBA from UCLA.

Want to learn more? Check out the 30-minute Q&A hosted: OFFICE HOURS: How to Create a Connected Team Culture in the Remote Workplace

Work Experience
Head of Product and Customer Experience at Ingram Micro Commerce & Lifecycle Services
Apr 2019 - Current date

Shipwire is the leading eCommerce platform that services merchants, retailers, and online marketplaces with advanced commerce, supply chain, and order management technology that runs on top of a global logistics network.

• Lead a team across Product Management, Design, Program Management, Tech Support, and Customer Care
• Execute on key product roadmap deliverables for the Shipwire Platform, inclusive of software development, processes, training, and go-to-market
• Develop and roll out employees learning initiatives and content to increase success in functional roles
• Drive a strong customer support experience and efficiency in service delivery

Executive Director of Product & Design, Shipwire at Ingram Micro Commerce & Lifecycle Services
Nov 2014 - Mar 2019

• Build market-leading software services to help growing brands connect and scale globally into over 100 top sales channels.
• Empower customers with a unifying technology that bridges eCommerce transactions, warehouse operations, and transport modes to deliver products worldwide.
• Lead a team of talented product managers and designers across 9 scrum teams who head up roadmap initiatives informed by market landscape, customer needs, product vision, and data analytics.
• Create business plans that scale product adoption and order volume growth on the Shipwire platform.
• Develop extensive training content for internal and external stakeholders.

Principal Product Manager, Adobe Sign, Document Cloud at Adobe
Jan 2008 - Dec 2014

Adobe Sign is the premier electronic signature solution trusted by organizations of all sizes to get documents signed and to close business—easily, securely, on any device.

• Collaborated with engineering, sales, marketing, and PR to successfully deliver e-signature solutions to customers including Google, Facebook, Aetna, and Time Warner.
• Developed partnerships with strategic channels and industry leaders. Generated sales leads through participation in key partner events and conferences.
• Continuously innovated to build compelling web and mobile capabilities for the 5-star rated Adobe Sign services for Salesforce as well as integrations to Microsoft Dynamics, NetSuite, and SugarCRM.
• Provided product expertise and strategy guidance to internal stakeholders. Evangelized product capabilities and roadmap to customers and sales prospects.

Senior Product Manager, Trust & Safety and Online Communities at Yahoo! Inc.
Sep 2004 - Dec 2007

• Spearheaded development of robust platform solutions to increase trust and safety of user generated content, partnering closely with Legal and Policy teams.
• Rolled out single instance of user profiles across Yahoo! products, resulting in increased consumer engagement on the network.
• Led global partner integration efforts with over 30 cross-functional teams including Yahoo! Search, Flickr, Video, Profiles, Messenger, News, and Music.
• Evangelized platform products and strategic vision to internal teams, leading to high awareness, adoption, and strong executive support.

Product Lead, Financial Applications at Oracle
Sep 2000 - Aug 2002

• Managed team and deliverables through training initiatives, weekly staff meetings, and effective strategy setting.
• Led high profile design team of 9 engineers and product managers to develop new web-based financial applications that enhanced market share by 10%.
• Communicated with customers such as GE, Nextel, and Alcoa to understand business requirements, market trends, and competitive positioning.
• Created presentations and marketing collateral to build product awareness at Oracle OpenWorld conferences.