Building a rockstar customer success team is no easy feat, which is why we're bringing in an expert to share her knowledge! Join Manisha Marberry, Director of Client Success at Sprinklr, as she shares her tried and true tactics for attracting, hiring and RETAINING the best of the best in customer success. You asked, she's answering: What separates the good, from the best in CS? What skills are you looking for when hiring for your team?Do you have a regimented onboarding process? What does it look like?& More! MEET THE SPEAKER: Manisha is a Director, Client Success at Sprinklr with 10+ years of experience managing and growing client relationships. Her expertise is deeply rooted in social media and technology, as it relates to conceiving and executing social and business strategies that focus on driving revenue and mitigating risk. Manisha works closely with her clients to develop, execute and measure social effectiveness using Sprinklr, a social media management platform (SMM) that provides digital transformation for enterprise businesses, with a focus on customer-first. As one of Sprinklr's longest veterans, you'll have the opportunity to learn from Manisha on best practices she's identified for effectively on boarding a Customer Success team!
People rise to the top of organizations for many reasons, mainly because they are the best at what they do. When you take an in-depth look at what separates c-level executives from those they manage, you'll notice the way they talk, interact with colleagues and clients, and think is different. In this chat, join Deberah Bringelson, one of the most profit-producing Business Growth and Empowerment Experts in the world, for a live Q&A to discover how YOU can start thinking like a CEO and take your career to new heights! You asked, she's answering: I've been told to "think like a man" by my colleagues in the past - what are your thoughts on this? I'm a mid-level manager, what's the best path to the c-level?As someone at the c-level, what advice do you have for me?& More! MEET THE SPEAKER: Best known for her work with Richard Branson, Deberah is one of the most profit-producing Business Growth and Empowerment Experts in the world. Using her Power of 3 Formula, C-Levels, Entrepreneurs, Intrapreneurs and companies around the globe experience explosive results that skyrocket personal and financial freedom.
If you made a New Year's resolution to start living a healthier life - this is the chat to join! Jessica Cording, a registered dietitian, health coach, and writer, is chatting with us live to answer any and all of your health-related questions from how to get in a better mindset, to food and exercise. You asked, she's answering: One of my NYR's is to stress less - any advice for doing so?I never thought seasonal depression was a real thing, but I'm feeling the lack of motivation at work and at home, and it's affecting my performance, how do I combat this?Which diet/ food tracking apps do you prefer? & More MEET THE SPEAKER: Jessica Cording, MS, RD, CDN, INHC is a registered dietitian, health coach, and writer who helps people streamline their wellness routine and establish a balanced relationship with food and exercise so they can meet their goals without losing their minds. Through her coaching, consulting, and speaking she helps dial down the drama around healthy living. A regular contributor to various media outlets such a mindbodygreen and Forbes, she is also the author of the upcoming Little Book of Game-Changers (Viva).