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Job Type
Full Time
Job Details
Job Description About Digital Technology We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them. What you get to do in this role:
- Guide the technical design, implementation, and optimization of global infrastructure services; primarily focused on our Hybrid Cloud initiative.
- Guide the architectural and topology design, new technology evaluation and integration planning activities.
- Research and recommend new technology, such as integrated hardware and software solutions, that meet key business requirements.
- Ensure architecture and design provide reliability and redundancy for all IT Services.
- Manage assigned projects and program components to deliver services in accordance with established objectives.
- Ensure high-quality documentation for supported infrastructure is developed and maintained.
- Own the automation of operational activities for Windows, Linux, and Cloud-related technologies.
- Partner with ServiceNow developers to integrate Systems technologies with the ServiceNow platform.
- Ensure SOX and other legal and regulatory compliance in the infrastructure area.
- Deep experience designing and administrating public cloud Infrastructure-as-a-Service in Azure or AWS
- A minimum of 10 years of experience in the design and development of Windows and Linux IT Systems.
- Proficiency in scripting with PowerShell
- Experience in implementing innovative technologies and solutions in an enterprise IT environment.
- Deep understanding of vSphere ESXi 5/6 and experience with deploying and managing a highly-virtualized infrastructure.
- Knowledge of Microsoft Active Directory architecture, design and configuration in an enterprise IT environment
- Experience in other scripting languages (bash, python, vbscript, etc)
- Experience supporting and managing HPC (high-performance compute), preferably SAP HANA.
- Experience working with various REST or SOAP based API's.
- Knowledge of DNS, DHCP and DFS in a Windows 2008/2012 landscape.
- Experience in crafting advanced Splunk queries in support of operational needs.
- Experience with the architecture, design and implementation of Exchange Online (O365).
- Understanding and experience with SAN storage (Pure Storage).
- Understanding and experience with fiber switches, storage zoning, and backup technology (Veeam or Commvault)
- Experience with load balancing technology (F5 or AVI Networks)
- Any relational database experience (Microsoft SQL, MySql, Oracle, etc)
- Experience with Single sign-on solutions (Okta).
- Experience using the ServiceNow platform with knowledge of IT Operations Management.
- Ability to multi-task in an ever-changing environment.
- Strong security understanding and experience.
- Configuration Management experience (SaltStack, Ansible, SCCM, etc)
- Exceptional English communication skills, both written and verbal. This includes listening skills and an open attitude toward constructive feedback.
About the Company
ServiceNow
Santa Clara, CA, United States
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We deliver digital workflows that create great... Read more