Remote - US
Posted 27 days ago

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which allows businesses that depend on physical operations to harness IoT (Internet of Things) data to develop actionable business insights and improve their operations. Founded in San Francisco in 2015, we now employ more than 1,600 people globally and have over 1.5 million active devices. Samsara also went public in December 2021 and we’re just getting started. 

Recent awards we’ve won include: 

  • #2 in the Financial Times’ Fastest Growing Companies in Americas list 2021
  • Named as a Best Place to Work in Built In 2022 
  • #19 in the Forbes Cloud 100 2021  
  • IoT Analytics Company of the Year in 2022’s IoT Breakthrough Winners 
  • Forbes Advisor named us the Best Solution for Large Companies - Fleet management software for 2022!

We're driving change in industries that are yet to fully embrace digital transformation. Physical operations make up a massive slice of the global economy but haven’t benefited from innovation and actionable information in the way that other sectors have. The potential for scale and impact is huge.

About the role:

As an Operations Analyst for the Sales Engineering Team at Samsara, you’d be part of a diverse group of technically minded folks working together to bring our unique connected operations technology to customers.  Our Global SE Team works with prospects and customers on solutions for logistics/supply chain management, fleet maintenance strategies, global asset management, machine control systems/diagnostics, system integration, and regulatory compliance.  An SE Ops Analyst at Samsara would be passionate about looking at how Samsara’s SE Team engages with our prospects today (across various product lines and sales segments), then building software solutions to help measure and improve the results of those engagements.

In this role, you will: 

  • Play a key role in delivering Sales Engineering metrics, managing data and automating reporting on all key Sales Engineering metrics such as win rates, proof of concept efficiency, product adoption, upsell/cross-sell success, prospect feedback, product feature request processing, etc.
  • Continuously improve the accuracy of data by coordinating Salesforce optimizations, developing hygiene-focused reporting, reconciling differing data sources, and building accountability
  • Engage with a wide variety of teams to complete projects with accuracy and adherence to timelines, communicating progress to all stakeholders and managing project risks
  • Scale an industry leading Sales Engineering team by enabling great presale engagements with prospective Samsara customers
  • Manage the Sales Engineering tech stack, adding automation, and selecting/integrating/maintaining specialized tooling
  • Work with cross functional peers to integrate existing internal systems
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices   

 

Minimum requirements for this role:

  • A passion for new technologies, especially as they apply to the Industrial IoT space
  • Bachelor’s degree in Engineering or related field
  • 4+ years in one or more of the following areas:  Business Systems Management, Product Operations Management, Program Management, Voice of the Customer.
  • A firm understanding of business process automation, and experience delivering integrated software solutions to internal stakeholders
  • Exposure to working with customers in a pre-sales, customer success, or customer/product support capacity

 

An ideal candidate also has:

  • MS/MBA
  • Advanced proficiency in Salesforce.com and Google Sheets, including custom formulas, PivotTables, and joined data sources
  • The ability to code in a modern language such as Java, Javascript, or Python
  • Experience with integration standards and transports including SFTP, Soap/Rest APIs, AS2, XML, XSD, JSON and EDI
  • The ability to deliver complex B2B systems integration projects and workflows
  • Experience with data integrity, data quality, data migration and data maintenance
  • Experience using and integrating software tools such as Databricks, Mixpanel, Jira, Salesforce.com, Slack, and Tableau

 

#LI-Remote

At Samsara, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

US Only: Please note that Samsara’s COVID-19 vaccination policy requires all team members who will be meeting in person for business or working from one of our offices to be fully vaccinated against COVID-19 or submit regular testing. People who cannot be vaccinated for qualifying medical conditions, sincerely held religious beliefs, and other legally protected categories, may request an accommodation.

Benefits

Our target total compensation market position is in the top 25% of all software and hardware companies. Our full time employees receive an above market-rate salary, an outstanding equity offering, employee-led remote and flexible working, health benefits, personal development, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.  

Flexible Working 

At Samsara, we have adopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where they’re based. We value in-person collaboration and know a change of scenery and quiet space to work is welcomed from time to time, but also appreciate that the world of work has changed. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants.

Mission
We're connecting diverse talent to big career moves. Meeting people who boost your career is hard - yet networking is key to growth and economic empowerment. We’re here to support you - within your current workplace or somewhere new. Upskill, join daily virtual events, apply to roles (it’s free!).
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Technical Analyst - Sales Engineering Operations