Account Manager, Majors- GEO

San Francisco, CA, United States Posted 10 days ago

The Account Manager, Enterprise Division is a high impact position combining equal parts sales, relationship management and customer satisfaction. The ideal candidate brings a proven record of success in a SaaS technology company where they have driven revenue retention and growth. This person will work best in a dynamic, fast paced, technology-driven environment to effectively manage a high volume of accounts. Success and achievement in this role may be a stepping stone in an account management career at DocuSign.

This position is an Individual Contributor and reports to the Director, Enterprise Commercial Account Management.

Deliver programmatic engagement with existing DocuSign customers to develop and maintain strong relationships to ensure their satisfaction and retention while helping to grow DocuSign’s incremental revenue. Through those interactions you will:

  • Effectively renew and upsell assigned accounts
  • Qualify sales opportunities based on DocuSign’s sales methodology and metrics, to include customer fit and success criteria
  • Position DocuSign's value proposition as part of the overall business solution, linking these benefits back to the key business issues of the customer
  • Expand the DocuSign solution by presenting, recommending, and upselling new DocuSign products, services and partner solutions
  • Process sales quotes and orders
  • Facilitate customer onboarding
  • Manage customer needs for engagement with other DocuSign resources, such as professional services, training, product management and marketing
  • Enlist customers to participate and/or speak at DocuSign events
  • Team with Account Executives to ensure qualified upsell is maximized and new customer transition smooth
  • Develop and maintain knowledge of DocuSign’s products and services
  • Maintain current and accurate account and forecast information the in CRM database
  • Assist in identifying and developing scalable account management tools and methodologies that can be applied across the Account Management team
  • Manage overall customer loyalty, serving as internal advocate and escalation point to customers

Basic Qualifications:

  • BS/BA degree required or equivalent Account Management experience will be considered
  • 3-7 years of experience in account management, consultative sales and /or business consulting, preferably within a SaaS model

Preferred Qualifications:

  • Strong computer skills, including experience using sales force automation tools (preferably, Microsoft Word, PowerPoint and Excel
  • Experience using web presentation tools such as WebEx, GoTo Meeting, etc.
  • Impeccable business ethics with polished and professional sales presentation skills
  • Proven track record meeting/exceeding individual sales targets and quotas
  • Services/Consulting delivery experiences a big plus
  • Ability to manage large volume of concurrent customer relationships
  • Ability to identify, critique, suggest, and implement changes to the customers' business optimization processes
  • Ability to anticipate change and adjust priorities accordingly
  • Ability to work as a team, as well as independently
  • Excellent verbal and written communications skills to be able to interact effectively at all levels of an organization
  • Willingness and ability to travel as necessary

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