Service Technician

Dublin, CA, United States Full Time
Main Location
United States
Open jobs

AAA recently acquired SAFE Security with the vision to become the most trusted smart home security brand in this industry. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

SERVICE TECHNICIAN JOB DESCRIPTION

Positions available in multiple locations in the bay area including Pleasanton, Livermore, Sacramento and Modesto

This position is responsible for the service, repair, maintenance, upgrade, installation, and inspections of systems for the existing customer base.  These services are critical for the ongoing customer service experience and satisfaction. 

  • Perform troubleshooting, repairs, and upgrades of systems at customer locations
  • Systems serviced will include security, video surveillance, and some home automation
  • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs
  • Perform surveys and provide estimates for the creation of proposals for work to be performed
  • Inspect systems for proper operation and performance
  • Install new and replacement security systems in customers' homes; this may include wiring, panels, audio/video, CCTV systems and other electrical apparatuses while working with a maximum of 240 volts.
  • Manage parts and inventory process to meet efficiency and accuracy objectives
  • Support the service advisors, key account coordinators, and customer support representatives
  • Review of customer satisfaction survey process to maintain retention
  • Support the virtual assistance technicians to provide internal and external customer technical support and remote programming
  • Provide support for the maintenance of the radio networks and third party platforms for remote management
  • Interface with the monitoring center manager, supervisors, and operators
  • Maintain a high level of safety at all times

QUALIFICATIONS REQUIRED

  • 3-5 years in a position installing or servicing any combination of security and/or life safety systems
  • Strong customer service communication and conflict resolution skills
  • The ability to use hand tools, electrical testing meters, laptop, and tablet required
  • Technical knowledge of security and life safety system design and operation required
  • Strong written and verbal communication skills
  • Technical or manufacturer's certification a plus
  • Networking and computer literacy is required
  • Must qualify for state alarm agent license
  • Technical certifications are desirable
  • Equipment manufacturer's training and/or certifications are desirable
  • Associate's degree (or equivalent business experience) is preferred
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