Full Time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Associate Director, Product Management will play a critical role on our team leading the delivery of digital capabilities that set a new standard for how employers and employees engage with Sun Life for their essential insurance needs. In this senior role you will employ various techniques with the help of your team members to deeply understand the problems facing our clients. You will work cross-functionally with a talented team of product managers, UX designers, engineers, and product marketers to bring amazing products to market. After product launch, you will measure success based on previously established goals and objectives and make product adjustments until the desired results are achieved.  

The ideal candidate for this role is a champion for our clients, loves solving problems, is highly motivated, is extremely collaborative, and is passionate about our mission to help our clients achieve lifetime financial security and live healthier lives. 

We will expect you to: 

  • Oversee and effectively coach, mentor, grow, and empower multiple entry and mid-level product managers 

  • Develop and own the program backlog and roadmap for your assigned products and domain area(s) in alignment with the company’s objectives 

  • Get to the root of problems facing our clients before jumping to right to solutions 

  • Represent the voice of the customer by synthesizing information from multiple channels such as direct client feedback, stakeholder feedback, market research, competitor analysis, and user testing 

  • Work hand in hand with the UX design team to create amazing user experiences that allow users to accomplish their tasks as efficiently as possible 

  • Ensure your product solutions work harmoniously with surrounding business processes 

  • Collaborate with product marketing to plan release dates and effectively communicate the value proposition of new product features internally and externally 

  • Establish KPIs and product metrics in conjunction with business owners for managed initiatives and co-develop the analytics implementation plan 

  • Monitor product performance via product analytics, user feedback, and business results and make recommendations for how to improve, adjusting the product roadmap accordingly 

  • Be a team player with a strong work ethic and a desire to succeed 
     

What you can expect from us: 

  • We provide a highly collaborative environment where everyone helps each other 

  • We empower teams to make a real difference for our clients and we’ll put you in a position to make their digital interactions with us as easy possible when they need us most 

  • We are remote friendly and embrace where you work best 

  • We are inclusive and actively promote having a diverse workforce  

  • You will have regularly scheduled 1-1s with your manager and your peers whereby you will feel supported 

  • We promote a strong work-life balance allowing you to be at your best 

 

Requirements 

  • Proven experience with 7-10 years as a product manager, product owner or a similar role in software development 

  • Bachelor's or master’s degree in business management or technical field is preferred 

  • Several years of people management experience with a demonstrated ability to coach and develop talent   

  • An experienced agile development practitioner whereby using tools such as Jira and Confluence to create user stories and author product documentation is second nature 

  • Collaborative and influential in your approach, appropriately engaging team members to accomplish your objectives 

  • Flexible to work in a fast-paced, dynamic environment in a professional and timely manner 

  • Excellent verbal, presentation, and written communication skills  

  • Benefits/HR technology or insurance experience is a plus, but not required 

 

Do you not meet all of these requirements? You can still apply and tell us why you still fit. We welcome all talented product-minded individuals, and are committed to a culture that represents diversity in all its forms. If you think you might thrive in this setting, we would love to hear from you. 

It is the policy of SLF U.S. that we will recruit, hire, train, and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to age, race, color, religion, national origin, ancestry, gender, sex (including but not limited to pregnancy, childbirth, or breastfeeding), sexual orientation, gender identity or expression, military or veteran status, physical or mental disability, medical condition, genetic information, marital status, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

For applicants residing in California, please read our employee California Privacy Policy and Notice. California Privacy Policy and Notice.

Sun Life is committed to the health and safety of all those in our workplaces and our communities.  In accordance with Sun Life’s Vaccination Policy (United States):

  • Fully virtual employees are not subject to any vaccination policy, unless planning to visit a Sun Life office.

  • Employees working in our U.S. Sun Life offices must be vaccinated. Individuals who are unable to be fully vaccinated due to a legally approved exemption for medical or religious reasons in accordance with US employment legislation, may request an accommodation.

  • Client-facing employees who are part of Sun Life U.S. business operations and regularly meet with others in-person, such as brokers, employer Clients, prospects, partners, dentists, and others, must be vaccinated or test weekly and follow any rules for masking or other precautions that are required at the meeting location.

Job Category:

Product Owner

Posting End Date:

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Associate Director, Product Management