Technical Program Manager: Capacity Management

Remote Posted 24 days ago

Have you ever wondered what happens inside the cloud?

Based in New York, DigitalOcean is a dynamic, high-growth technology company that serves a robust and passionate community of developers, teams, and businesses around the world. We believe that today’s entrepreneurs are changing the world through software. Our mission is to empower these entrepreneurs by bringing modern app development within reach for any developer, anywhere in the world.

We want people who are passionate about partnering with technical teams to execute on high priority, cross-functional efforts

We are looking for a person with a program management and operations background, a passion for technology, and someone that gets the job done. Reporting to the Director of Technical Program Management, this role will work cross-functionally to drive, define, prioritize, and execute, upon efforts in support of our Capacity Management and Company goals. The Capacity team at DigitalOcean is responsible for implementing strategies and processes for forecasting and meeting our customers needs.

What You’ll Be Doing:

  • Partner with the Capacity team to identify and define needs, building and maintaining a dedicated Capacity roadmap
  • Work with product and engineering management to advocate for priorities, clarifying needs and value and securing commitment from teams across the organization, setting timelines, and leading cross-functional teams from design through delivery
  • Drive operational process improvements across multiple teams and functions, to ensure transparency to program and team goals, commitments, risks, and deliverable quality
  • Identify and develop solutions to impediments or bottlenecks that pose a risk to the program success and communicate any trade-offs that may result from these solutions
  • Ability to map dependencies and relationships between projects and teams, coordinating work across disparate teams
  • Leverage data to identify, define, and prioritize tools, automation, and data that would yield improved and more efficient

What We’ll Expect From You:

  • Establish, define, and track against program goals, KPIs, roadmap, and detailed plans ensuring alignment and coordination with stakeholders and team participants
  • Track-record of effective collaboration with cross-functional, cross-organization teams to assemble project plans, secure commitments on deliverables, and lead the resolution of blocking issues
  • Ability to clearly communicate progress, change, and status updates verbally, written, or in a presentation
  • Ability to influence and work through others where direct reporting relationships do not exist
  • Organization skills that mitigate against human error and drive continual improvement
  • Strong attention to detail and understanding of intricate cross-dependencies
  • Ability to clearly communicate progress, change, and status updates both verbally and in writing
  • Passion for understanding ambiguous, complex problems and driving high-quality, innovative, and robust solutions
  • Experience with agile and other program management methodologies

Why You’ll Like Working for DigitalOcean:

  • We have amazing people. We can promise you will work with some of the smartest and most interesting people in the industry. We work hard but we always have fun doing it. We care deeply about each other and take our “no jerks” rule very seriously.
  • We value development. We are a high-performance organization that is always challenging ourselves to continuously grow. That means we maintain a growth mindset in everything we do and invest deeply in employee development.  You’ll need to be great to get hired here and we promise you’ll get even better.
  • We care about you. We offer competitive health, dental, and vision benefits for employees and their dependents, a monthly gym reimbursement to support your physical health, and a monthly commute allowance to make your trips to and from work easier.
  • We invest in your future. We offer competitive compensation and a 401k plan with up to a 4% employer match. We also provide all employees with Kindles and reimbursement for relevant conferences, training, and education.
  • We want you to love where you work. We have great office spaces located in the heart of SoHo NYC and Cambridge and offer daily catered lunches to keep your hunger at bay. We’re also very remote-friendly—we use Slack to communicate across the company—and all remote employees have the opportunity to onboard in-office and take an all-expenses paid trip to our annual company offsite, Shark Week, to get quality in-person time with the team at least once a year. We also allow employees to customize their workstations to meet their needs—whether remote or in office.
  • We value diversity and inclusivity. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

Department: Infrastructure

Want to learn more about our Infrastructure team? Clickhere!

Want an inside look into life at DO? Clickhere to hear from our employees!

Mission

We’re passionate about connecting highly skilled women with leading companies commited to diversity and inclusion

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