Are you ready to help driving the WW cloud transformation at Microsoft for Business Applications in general and
CRMOL in particular? Are you looking to join a team that is passionate about providing a Perfect Every Time experience to customers and partners in the next wave of online service growth at Microsoft?
Microsoft Dynamics CRM is our customer relationship management (CRM) solution that enables companies to market smarter, sell effectively and productively, and care everywhere. We provide social insights, business intelligence, and productivity with One Microsoft solutions. And we deliver Microsoft Dynamics CRM in the cloud, on-premises, or with a hybrid combination.
Microsoft Dynamics CRM was launched in the Asia Pacific and Greater China region in 2004 and has grown significantly in these markets. The Dynamics CRM support team provides mission-critical support to Microsoft customers and partners to help them run their CRM solution to keep their business up and running
Work with vendor partners to define the detailed criteria (technical/non-technical) and readiness materials/resources for the different levels of agents Work with vendor partners to drive the high-quality hiring and competency improvements of agents to meet the expected resource requirements
Work with the vendor partners to drive the covered teams to meet or exceed business scorecard targets.
Work with vendor partners to make sure the delivery results of covered teams align with the compliance requirements
Analyze the weak areas of the covered teams and work with the vendor partners, other TAs and SDM to drive the operation improvements of covered teams proactively
Refine the framework, processes and resources based on the coverage and share to other TAs, SDM and vendor partners for their improvements
Own various initiates to proactively drive out the business results to show the operation excellence and/or business impacts.
Be able to provide technical consulting for frontline engineers
Be able to work with the vendor partners and internal stakeholders on escalations and hot issues and share the insights to high-level stakeholders
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.