Premier Field Engineering (PFE) provides technical leadership for Premier customers around the world to promote health in their IT environments through onsite, remote and dedicated support services. As part of Microsoft’s Services, PFE is focused on the Operations Phase of IT services based on Microsoft Technology.
What does this mean?
Premier Field Engineering (PFE) is part of Microsoft’s Services Organization. PFE provide various proactive and reactive services to our Enterprise customers to increase systems availability, resolve critical issues, and ultimately improve the health of our customers’ environments. To ensure the skills to troubleshoot and maintain our customers’ IT services in line with Microsoft best practices our PFE team consists of highly trained engineers. When things do go wrong we provide rapid on-site expertise to resolve critical situations worldwide 24*7.
Onsite proactive and reactive services to our Premier customers around the globe
Short term engagements through Rapid Onsite Support and proactive engagements (technology workshops & health checks)
Long term engagements with Dedicated Support Engineering
Services delivered by highly skilled engineers with deep technical expertise
We need individuals that:
Set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment and first-class delivery.
Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships, gain trust and respect for the company. Engineers must also possess strong technical writing, presentation and training skills.
Enjoy team work, and actively contribute to your peer group as well as our customer account teams.
Provide first class support for our biggest MS customers.
Communicate at various levels from CIO to the technical staff on the ground.
Self-critical, questioning and committed to personal excellence.
Comfortable in receiving and providing feedback
Experience in the enterprise customer arena
Understanding of complex operational challenges of IT service management
Face-to-face customer engagement skills
Security Compliance Toolkit/Policy Analyzer
Self-dependent working style
Excellent written, oral and presentation skills
Troubleshooting knowledge & skills
Strong experience with Security (Not only focused on Microsoft Technologies, but Industry Security experience)
Strong experience with Windows Server/Client security
Strong Experience with Active Directory
Experience with Networking (Protocols and Firewalls)
Experience in Public Key Infrastructure
Fluency in German and English language
In depth knowledge/experience for the following technologies / areas is a requirement: