Front-end Engineer

Remote Posted 7 days ago

We’re Help Scout. A company you’ve heard of before, or maybe not, but either way you’ve landed on this page because you were at least a little curious, and we like that about you. We spend our time making it easier for SMBs to talk with their customers. Today Help Scout is used by more than 9,000 businesses in 140 countries.

We’re looking for someone who’s really smart, and humble, and thorough, and meticulous, and self-motivated, and kind, and a little funny, and tenacious, and did I say self-motivated? Well, that’s because we’re a remote company! Being remote is fantastic, it’s empowering, and it’s perfect for people who like to be their own boss and push themselves to be at their very best every day. It’s also perfect for people who hate wearing pants or enjoy going out for ice cream at 4:18pm because it was nice outside and they just felt like it.

That’s where you come in! If you’re a Front-end Engineer with those qualities, chances are you would love to work at Help Scout.

About you
  • You love writing beautiful, scalable, semantic HTML and CSS. As a matter of fact, it’s what you are best at.
  • You’re a developer at heart, but you are at your best partnering with designers to bring a project to life. You take design specs and interaction prototypes, and you bring them to life, transforming them into fully-functioning code, making sure every pixel and interaction is perfect.
  • You love to build things that are intuitive for everyone to use, and you understand that whenever possible, code shouldn’t constrain creativity.
  • You are comfortable writing basic JavaScript from scratch, not just implementing a jQuery plugin you found online.
  • Your eye for animation and motion is as strong as your eye for a static design. You have a real knack for implementing these sorts of enhancements as a design comes together.
  • You’re a systems thinker, passionate about writing code that scales and stands the test of time. Most importantly, it’s code anyone can understand and enhance without asking you for help.
  • You’re always looking for new ways to stay on top of your craft as the industry evolves.
  • You are pretty psyched about tools like Seed and Jekyll, a couple of open source projects that power our website. We sure do like them a lot.
  • The idea of helping to move our business forward on three vectors — Growth, Content, and Brand — is really exciting and empowering to you.
  • You can take a step back, see the bigger picture, and look to make an impact on the business as a whole, driving sales, building a beautiful brand that stands out and creates an emotional connection with people.
About the role
  • This role sits on the Design team, not Engineering. We believe code, animation, and interactions are just as central to the design as the pixels are.
  • You’ll be spending the majority of your time working on our marketing website, creating new pages, re-working old ones, and generally helping us create a brand experience that resonates with people so much that they want to be a customer.
  • On a daily basis you’ll be collaborating with folks from Design and Growth teams, but your tasks will very widely! One day you might be building a new feature page alongside a designer. The next day you might be writing some JavaScript to improve our lightweight A/B testing framework. The next day you might be writing documentation for our style guide or creating PRs to improve Seed. You might even pitch in to create some prototypes for our product every once in a while.
  • You'll also have freedom to refactor, implement changes, or develop processes that you feel like will benefit everyone’s workflow. The work you do will help many of your teammates be at their best and work efficiently. Pretty exciting, right?
  • Since you'll be the most technical person working on the marketing site, many folks will lean on you for advice and direction. You’ll help them level up their coding skills, familiarize them with the codebase, and empower them to work more independently.
  • You'll often be responsible for driving (or co-driving) projects forward, communicating with others about tasks and milestones. Your perfectionist tendencies lead you to be quite organized, and a pleasure to work with.
Bonus points
  • Our marketing site is powered by a single Jekyll instance, which has a complicated build process. It's a delicate dance between tools like Node.js, Ruby, Gulp and some other packages to optimize our website for flexibility, speed, and scale. Having experience with these sorts of environments would be tremendously helpful.

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