M365 Cloud Services Developer

Reading, United Kingdom

Interested in being on the cutting edge of Cloud Services? Then come join Microsoft as an M365 Cloud Services Developer in Support, working with Microsoft Exchange Online Engineering Group. 


This role would ideally suit someone who has a background in software development but enjoys doing a blend of different activities. As well as contributing new code features to enable customers and support to resolve issues faster, you’ll need to enjoy troubleshooting production issues and designing solutions to recurring problems. If you don’t enjoy or have experience of coding or only want to code all day, then this isn’t the role for you. 


Microsoft Exchange Online is the number one enterprise e-mail service in the world and is the preferred choice for cloud based, enterprise, e-mail services.  We are currently hosting billions of mailboxes in our datacentres around the globe and continue to add thousands of new users each day.   


We are building a development team within Support to be “the” differentiator in the marketplace; and need the best and brightest to take our M365 support offering to the next level. 



You will be an elite member of the Exchange Support Embedded Escalation team working alongside the Exchange Product Group, with direct access to the M365 hosted datacentre environment. You will lead engineering investigations to bring issue resolution to Support incidents impacting our customers. You will also be expected to be able to contribute to product fixes in addition to developing a wide range of support tools for use by the organization. 

You will also have the opportunity to directly improve the support provided to our customers via the global team of escalation engineers who interface with customers on a day-to-day basis. 


So, come help shape the future of services at Microsoft and the larger industry! 


It’s your chance to: 


Work alongside the Exchange Product Group to provide world-class engineering support at a product component level. 

Perform complex network/product debugging and remediation when needed; working alongside the Exchange development teams to drive Support incident resolution for configuration, code, or other service deficiencies impacting customers. 

Identifying emerging trends or re-occurring escalation scenarios and drive engineering opportunities to mitigate and/or eliminate from the workflow.  This can include a range of potential work item categories; such as self-healing mechanisms, transparency, automation, and/or increasing the capabilities for Exchange Online Support. 

The position is primarily “behind the scenes” providing engineering support to the broader Microsoft Exchange Online Support teams for Support incidents that require Exchange Product Group engagement. 


In Microsoft Services, we help businesses around the world to accelerate the power of Microsoft products and technologies. Working with 60,000 partners worldwide on some of the largest and most complex technological challenges around, we provide technical consulting and support services to 54 million customers. Across Enterprise Services and Customer Support Services, we have a global team of 10,000 professionals in 88 countries, and we draw on the full resources of the Microsoft organization worldwide. 








A University degree 

Proven relevant industry experience


Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. 




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