Senior Program Manager

Redmond, WA, United States

The Dynamics 365 Team is looking for an individual who has relevant experience developing enterprise software application products focused on digital marketing professionals. In your role, you will help drive the vision and strategy of various product features within the Dynamics 365 product line especially focusing on the US customers. You will analyze ambiguous technical and customer situations and determine appropriate solutions as necessary. Additionally, you will articulate customer requirements and pain points to executives and to a feature crew. You will have experience in cross-time zone work (working remotely with feature crews based in Europe and elsewhere). You will have experience with working with other Microsoft teams (internal stakeholders). You will have a consumer-oriented mindset in defining the requirements and envisioning how they are translated into a compelling and easy-to-use user experience for our customers.


The ideal candidate has got passion for working with customers and advocating for their requirements, and a track record of designing and delivering Digital Marketing and cloud products. We are looking for candidates that are willing to learn, grow and make a difference to our customers and to colleagues at Microsoft. In your role you will be working with various teams in Microsoft to deliver solutions to customers that build on various Microsoft assets and drive these capabilities to completion working with geographically distributed feature crews.


You should have:

  • A background driving features from start to finish - definition, scope/prioritization, creating functional specs, driving feature teams, incorporating feedback and all the way to shipping and building successful reference customers for at least 2 years. 
  • Customer-facing experience in demo and sales situations, preferably with customer executives
  • Understanding of Sales or Marketing or Service business processes especially around business to business scenarios
  • Experience working with and building digital marketing systems 
  • Ability to represent our Dynamics 365 capabilities at events and conferences 
  • Ability to negotiate requirements with internal stakeholder teams


Preferred Qualifications:

  • S. in Computer Science is preferred 
  • 2+ years of equivalent industry experience is highly desired. 
  • MBA is a plus
  • Experience in a consulting role working directly with customers implementing and deploying business applications such as CRM and/or ERP.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.


Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.


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