Onsite

Light & Wonder’s corporate team is comprised of incredible talent that works across the enterprise, defying boundaries to provide essential services in an extraordinary manner to ensure the success of the organization and the well-being of employees.

Position Summary

Focused on helping achieve the Finance Shared Services mission of serving the business accurately, efficiently, and politely with the vision to operate silently in the background so the business can maximize profitability. This is accomplished by reviewing the accounts receivable aging for assigned customers, proactively contacting them to understand why past due balances exist and noting billing errors that require resolution to timely payment.

*This position is a hybrid role after training.

Essential Job Functions:

  • Reviewing open accounts for collection efforts using multiple tools and ERP’s
  • Communications (verbal and written) to customers to;
    • collect payment of delinquent accounts
    • advance collection requests in accordance with due dates required for cash forecasting purposes.
    • Follow up of payment arrangements
  • Performs account reconciliations and analysis
  • Prepare and provide statements, invoices, and other reports/documents to recommend appropriate actions on customer accounts
  • Resolves client-billing problems, troubleshooting and rescues accounts receivable delinquency, applying good customer service in a timely manner.
  • Identify issues attributing to account delinquency and discuss/escalate to management and/or internal sales staff.
  • Review and research assigned accounts for application of unapplied cash and deposits.
  • Enforces adherence to corporate collection policies and procedures
  • Perform other activities as assigned
Qualifications

Education: High school diploma

Experience: Minimum 2 years of corporate business to business collections experience including interaction with a large customer base.

Knowledge, Skills, & Abilities:

  • Bilingual - English and Spanish
  • Proficiency in Microsoft Office applications with a focus on Excel
  • Preferred experience of Oracle EBS 12
  • Strong problem solving and analytical skills required
  • Must have attention to detail with an eye for accuracy
  • Strong Customer Service skills
  • Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency and be a team player
  • Ability to deliver difficult news diplomatically
  • Ability to be assertive when reasoning and negotiating with customers
  • Ability to apply fundamental accounting knowledge to daily transactions
  • Ability to handle multiple assignments effectively managing time
  • An aptitude to learn new computer programs
  • Demonstrated communication skills (including active listening, writing, and emotional intelligence)
  • Detail oriented with demonstrated administrative and organizational skills and ability to prioritize and manage multiple assignments simultaneously
  • Ability to work independently with minimal direction
  • Ability to maintain confidentiality, use discretion, and make sound judgment

Physical Requirements: Ability to lift up to 25 pounds is required.

Work Conditions: Light & Wonder and its affiliates (collectively, “L&W”) are engaged in highly regulated gaming and lottery businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Mission
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Bilingual Collections Specialist