U.S. Remote

About us:

Kiva (kiva.org) is an international nonprofit with a mission to expand financial access to help underserved communities thrive. We run a global marketplace platform to crowdfund microloans for financially excluded entrepreneurs, farmers and students around the world. Through Kiva Capital, we serve as a bridge between large scale impact first investors and underserved populations. Our digital identity platform enables borrowers who don’t have a track record with traditional financial institutions to record and verify their financial history and gain access to less costly mainstream financial markets.

Our organization combines the culture and technological passion of an internet start-up with the compassion and empathy of a non-profit to create impact and opportunity at global scale. Since 2005, we have raised more than $1.66 billion in loan capital for 4.1 million borrowers in 77 countries. Our lenders fund over $10 million in loans every month. With offices in San Francisco, Portland, New York, Nairobi, and Bangkok, Kiva's team includes 100+ employees and 400+ volunteers worldwide. Our team is growing as we pursue exciting new opportunities to create a financially inclusive world.

Kiva’s Values:

Impact first - This is why we exist. This is the drumbeat we march to. Every day.

Extreme ownership - Own it; you, your relationships, your impact. Insist that others support you and hold you accountable.

Be curious and bold - Never stop learning. Question assumptions. Take Risks and dream big.

Inclusion. Equity. Diversity. - Without reservation and without caveat. In our hiring, in our workplace and in our impact in the world.

Honor and integrity - Do the most right thing in the most right way. Cherish diversity and respect each other.

Love and kindness always - Say what you mean. Mean what you say. And don't say it mean. Clarity. Courage. Kindness.

Role overview:

We are looking for a Sr. Product Data Analyst to join our expanding Data Analytics team. You’ll be joining a lean data-obsessed analytics team supporting stakeholders who are constantly on the hunt for impactful insights. This role will be responsible for delivering customer-focused data insights that inform the product roadmap and broader Kiva strategy, shedding light on key drivers of performance and growth, and developing Kiva’s product analytics roadmap. You will work closely with the product team to lead strategic efforts, define and measure success, and empower the team to achieve inspiringly ambitious impact goals. The role is fully remote (within the US).

Who we’re looking for: 

We’re looking for someone who is passionate about the Kiva mission and has a track record of developing actionable product data insights, driving data self-service, and providing analytics thought leadership. You live and breathe data, are passionate about social good, and thrive in an environment where you get to dabble in both. You are ever-curious, comfortable in ambiguity, and not afraid to fail in the name of learning. You work well independently, and even better when put in a room with like-minded as well as diverse teammates.

At this time, we can only consider applicants with authorization to work in the United States; unfortunately we cannot provide visa sponsorship.

Key responsibilities include: 

  • Collaborate with our product team to drive impactful user experience, acquisition, engagement, and retention initiatives using data.
  • Develop a deep understanding of Kiva lenders by sifting through rich user behavior datasets, deriving and communicating insights on lender engagement and delight through the user journey.
  • Use your statistical prowess to identify opportunities to engage 
  • Develop a robust product analytics framework by defining metrics, designing scalable product-specific data models, building critical company dashboards, and developing a core shared knowledge base.
  • Perform ongoing trend analysis and shareouts to inform day-to-day decisions. 
  • Design, run, and analyze experiments to efficiently arrive at scalable insights that drive lender engagement and satisfaction.
  • Be a strong voice in optimizing our analytics workflow and partner with data engineering in building scalable data solutions. 
  • Provide leadership on a range of analytics work occurring across the company, including mentoring data users in support of self-service (we use Looker, but experience in any BI tool will help).

Preferred qualifications:

  • 5+ years experience in product analytics, data analytics, business analytics, data science, economics, statistics or related field. 
  • Consistent record of conducting proactive data analysis, distilling actionable takeaways, telling a story with data, making recommendations, and driving informed decision-making.
  • Deep expertise in user-focused product analytics concepts such as user experience, user journeys, funnels and loops, and engagement/conversion/retention/referral mechanics.
  • Deep expertise working with clickstream/event data and metrics.
  • Experience designing and evaluating statistical tests, including multivariate tests with non-binary outcome variables. 
  • Well-versed in SQL and familiar with Python, R or other statistical packages.
  • Confident in interacting with complex and nuanced data models, and will push for simplicity when necessary. 
  • Strong presentation and communication skills, with experience working with cross-functional stakeholders and executives. 
  • Familiarity communicating with and liaising between technical colleagues (Data Engineering, Machine Learning) as well as non-technical partners (User Research) and stakeholders (PMs). 
  • Comfortable extensively using BI tools (Looker preferred).
  • Ability to thrive in a fast-paced, dynamic environment and drive change.

What we offer:

  • An opportunity to improve real lives, solve hard problems, and change the world
  • Friendly, supportive, and adventurous environment with a team of engaged colleagues
  • A comprehensive, industry-leading benefits package including health, dental and vision insurance, parental leave, professional development, 401k matching, generous PTO, and more.
  • Opportunities to connect with and learn from colleagues and partners around the world
  • The role is fully remote - you can work anywhere in the US.
  • Colorado salary range: $110K- $130K

A diverse and inclusive workplace where we learn from each other is an integral part of Kiva's culture. We actively welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a great place to work. Join us and help us achieve our mission!

We will only accept applications directly from candidates. Kiva will not be responsible for any recruiting agency fees, absent a formal agreement.

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Sr. Product Data Analyst