Posted 11 days ago

The Solution Support Developer role represents a senior level technical competency in the fields of product technical development and solution engineering. Solution Support encompasses both product and custom developed aspects of AVEVA-based solution. As such, the SSD is responsible for developing, testing, new product features and fixing application issues related to custom product and combined AVEVA solutions. The SSD represents the Practice Development Team leading up to build and maintain the Solutions delivered by the Global Customer Support (GCS) organization. This engagement provides the Solution Support Developer with the opportunity to gather and retain code and programming expertise on the delivered solution.

Job Purpose:
Solution Support Developer employs a combination of solutions, and application-specific software skills to:
• Work closely with our global CORE team to master the customer solutions.
• Research, identify, develop and recommend program part to address new features and application issues identified in the field or in-house.
• Help customers adopting new solutions, and address any potential technical problem escalated from the level 2 engineers
• Assist Application Engineers (L2) with site-specific difficulties during new site commissioning as well as system upgrades and expansions.
• Participate in power monitoring system development projects post release and in pilot to contributing providing information, executing test scenarios and typical use-cases, and participating in product development and testing, unit-tests.
• Resolve technical problems from internal escalation about application engineers, and engineering teams.
• Identify and qualify product and solution failures and assist on the engineering in understanding and resolving them.
• Case tracking by entering cases either in our and Customer Relationship Management tool and Source repository (DEVOPS)
• Contribute documenting of new solution features using our Knowledge Base tool.
• Design, plan, research, evaluate and test complex systems used to monitor and/or control the program execution into the systems

Key Relations:
The primary customers are those large Premium and Elite subscribers which use AVEVA Solutions. In addition, the SSD engages Solution Architects and Solution Technical Leaders to executing the programming roadmap, and the SCRUM Master for the development SPRINT’s executions.

• Programming experience.
• C#, HTML5 coding experience (Web Application)
• Entity Framework, Angular JS
• SQL Database querying and programming experience
• Experience in software, database and/or troubleshooting, diagnosis and problem solving
• Positive attitude, enthusiastic, self-motivated and customer-focused
• People-person and team player, enjoying the cross-functional interaction required for this position
• Quick learner with an inquiring mind
• Strong technical writing and oral communications skills in English language
• Comfortable working in a fast-paced, dynamic environment
• Ability to work with people with a wide range of technical backgrounds, including consultants, senior professional engineers, energy managers, developers, architects, team leaders, and personnel, account managers, sales personnel
• Ability to occasionally travel to various customer sites in the region and worldwide

• Manufacturing Execution System experience (MES)
• Understanding of SCADA and HMI standard
• Engineering degree in Electrical, Power Systems or Computer Science, or equivalent
• On-site or remote advanced technical support experience
• Knowledge of AVEVA products
• Understanding of control systems and PLC
• Controls or transformer protection experience
• Experience with CRM systems
• Bilingual: English and French/Italian/German/Dutch an asset

About the Company
AVEVA Solutions UK
 Cambridge, United Kingdom
52 Jobs
Work at AVEVA Solutions UK

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Solution Support Senior Developer