HELPDESK TECHNICIAN

Austin, TX, United States
Posted 7 days ago
Main Location
Austin, TX, United States
Open jobs

uShip is seeking a talented individual to join our team as a full time HELPDESK TECHNICIAN. This individual will be a part of the uShip IT team. If you are motivated, smart, and driven and wants to work in an energetic and entrepreneurial environment with outstanding career and growth opportunities, then this is the opportunity for you!



JOB RESPONSIBILITIES

  • Resolving internal employee IT and PC issues
  • Setting up and configuring laptops and workstations for new or existing employees
  • Configuring and troubleshooting smartphones, chat clients, wireless settings, printers, televisions, etc.
  • Job Requirements
  • Working knowledge of multiple operating systems (Windows and Mac).
  • At least 2+ years of prior technical customer support experience
  • Self-starter with the ability to work independently when required.
  • Must possess solid verbal and written communication skills.
  • Ability to multitask, handling multiple customer issues in a fast paced environment.
  • Solid problem solving skills with the ability to methodically troubleshoot complex technical issues.


OUR IDEAL CANDIDATE:

  • Will have strong Microsoft Office skills
  • 3+ years of related work experience
  • Exceptional customer service skills
  • Experienced in Microsoft Windows 10 and Active Directory. Microsoft office 2016, and 2019.
  • Excellent PC Desktop, Laptop, and Mac trouble-shooting skills.


WHY WORK FOR USHIP?

  • Competitive Salary
  • 100% Paid health and dental insurance for the employee
  • Stock Options
  • Annual uShip Free Shipping Allowance ($500)
  • Free lunch, snacks, and drinks
  • Dog friendly
  • Casual dress code
  • And so much more!
Help us maintain the quality of jobs posted on PowerToFly. Let us know if this job is closed.
Mission
We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
Are you hiring? Join our platform for diversifiying your team