THE OPPORTUNITY:

• We are seeking a talented Fraud Detection Agent I who will be responsible for analyzing low to high risk debit and credit card transactions while identifying and reporting potential fraud trends and patterns to minimize potential losses. Fraud Detection Analyst assists cardholders with submitting Lost/Stolen reports and closing down the card.  

• 12:30pm-9:00pm – Sunday-Thursday
• 12:30pm-9:00pm - Tuesday-Saturday
• 7:00am-5:30pm - Monday, Tuesday, Friday, and Saturday

WHAT YOU CAN LOOK FORWARD TO:

• Base pay - $18 an hour, any hour worked after 4:00pm is an extra $1.50 an hour (as long as your shift starts at 11:00am or later), any weekend hour worked is an extra $2 an hour

• Reviews accounts and transactions that have been determined high risk and takes appropriate action.
• Communicates with cardholders via inbound and outbound phone calls.
• Proactively identifies and communicates fraud patterns and trends.
• Maintains a high level of professionalism and customer service to our clients and their members

WHAT YOU’LL NEED TO SUCCEED:

• Strong interpersonal communication skills.
• Strong problem solving and analytical skills.
• Ability to identify fraudulent items.
• Ability to resolve issues with limited supervision.
• Detail oriented.
• Strong time management skills.  

REQUIRED EDUCATION and EXPERIENCE:

• At least 1 year of Customer Service experience in an office or contact center environment.

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THE PERKS

• Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.

• Great Work/Life Benefits – Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 12 Paid Holidays.

• Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.

• 401K with generous company match.

• Tuition reimbursement.

• Engagement Resource Groups - Women in Tech, Pride Alliance, Black Financial Technology Professionals, Veterans, and more to come.