Senior Business Analyst - CAHPS - Remote
Hybrid
Owatonna, MN, United States(flexible)
Owatonna, MN, United States(flexible)
Job Details
For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm) The Sr. Business Analyst will be responsible for supporting a variety of strategic activities utilizing Member Experience data and performance metrics throughout the enterprise. The Sr. Business Analyst will be accountable for collecting, consolidating, and analyzing data that is defined and owned by various department subject-matter-experts (SMEs) and/or stakeholders, and will create business presentations and visuals with the data. This individual will extract data from various sources to generate and maintain reports, dashboards, and analytical solutions to support and optimize future business decisions. The position provides support through representation of senior leadership interests and in some cases is an active team member on Quality strategy initiatives. This role will manage projects of medium to high complexity. You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities:
- Collaborates with stakeholders to identify specific business requirements
- Supports the development of Quality programs and initiatives through analyzing, monitoring, and reporting, including data visualization. Serves as a data and program expert for the department
- Performs data analysis, gathering and integrating large volumes of data to perform analysis, interpret results, and develop actionable insights and recommendations. Collaborates with various partners to provide a holistic view of the analysis
- Develops process flows and standard operating procedures
- Creates and utilizes tracking and organizational schematics to ensure projects are on track to meet deadlines
- Researches, retrieves, designs, and delivers organized analytics and reporting
- Designs, prepares, modifies, and develops selected recurring and ad-hoc reports within given projects
- Develops and documents complex business analysis and reporting requirements
- Schedules and tracks internal and external meetings, documenting meeting minutes and tracking follow-up/action items
- Coordinates a variety of projects/requests simultaneously and ensures timely completion in accordance with business initiatives
- Assists with User Acceptance Testing (UAT) for new reports including dashboards
- Bachelor’s degree or equivalent work experience
- 4+ years of decision support, data analysis, business analysis, or healthcare operations experience
- 1+ years of project or program management support
- Experience working with CAHPS
- Advanced level proficiency in Excel
- Proficient in Microsoft Office Program (PowerPoint, Word, Visio, Outlook, SharePoint, and Access)
- Health plan, healthcare or clinic operations experience
- Experience working in Medicare CAHPS or Stars Improvement
- Experience working remotely
- Proven detail-oriented and ability to identify potential risk or problems and find resolution
- Demonstrated ability to manage group relationships with diverse geographic locations, skills, and level of understanding of company processes and policy
- Proven possession of solid analytical/statistical skills used in evaluating and analyzing data
- Proven excellent written and oral skills
- Proven excellent presentation skills utilizing data to tell the story
- Proven problem solving capabilities resulting in significant business impact and customer satisfaction
- Proven effectively operate through complex organizational situations with ability to anticipate obstacles and plan appropriate approach
Learn more about UnitedHealth Group
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