Sales Operations Manager

London, United Kingdom
Full Time
Main Location
Bellevue, WA, United States
Open jobs

Sales Operations Manager

The Sales Operations team objective is to increase the effectiveness and efficiency of the sales team by defining and continuously optimising sales process, tools, and resources. The Sales Operations Manager, reporting into the Director, EPS Sales Operations, will focus on making sure the sales business cadence runs smoothly. This includes management of reoccurring events and its underlying processes, as well as ensuring they are continuously optimised by identifying opportunities & pain points.

What you'll do

Sales Operations business processes and cadences

  • Segmentation:
    • Review annual/quarterly thresholds and account potential and update
    • Identify opportunities to leverage and further embed partner segmentation across the organization when servicing / supporting partners.
    • Specifically, for lowest tier of unmanaged accounts, define and manage relevant processes.
    • Manage terminations of low value accounts
  • Compliance:
    • Own partner compliance projects, processes and cadence.
    • Ensure the compliance objects are up to date for recurring compliance (PCI, Sanctions)
  • Operations Analytics:
    • Define and own sales cadence analytics around new and existing business, Win/Loss & Opportunity Duration, gap analysis and data quality (with Finance support)
    • Proactively conduct ad hoc analysis to identify opportunities to improve processes or sales performance.
  • Collaboration:
    • Work across Sales Operations (and other) functions to drive consistency, seamless and collaborative approach to the service we deliver to Sales.
    • Work across EPS functions (Product, Finance, Legal, Analytics) on recommendations for process improvements, with a goal to simplify and automate when possible.                

Who you are

  • Strong experience supporting sales teams
  • Work effectively in a fast-paced environment requiring new perspectives and with multiple competing deadlines.
  • Strong analytical and problem-solving abilities. 
  • Excellent oral and written communication skills.
  • Knowledge of is mandatory
  • Proficiency in Excel & PowerPoint is required.
  • Ability to build strong working relationships with cross functional teams
  • Demonstrable experience and success in the analysis, design and automation of business processes
  • Experience in Travel B2B business is a plus
  • Bachelor’s degree in Finance, Business, Marketing or related degree.

Why join us

Expedia Group recognizes our  success  is  dependent  on  the  success  of  our  people.  We are  the  world's  travel  platform,  made  up  of  the  most  knowledgeable,  passionate,  and  creative  people  in  our  business.  Our  brands  recognize  the  power  of  travel  to  break  down  barriers  and  make  people's  lives  better  –  that  responsibility  inspires  us  to  be  the  place  where  exceptional  people  want  to  do  their  best  work,  and  to  provide  them  to  tools  to  do  so.

Whether  you're  applying  to  work  in  engineering  or  customer  support,  marketing  or  lodging  supply,  at  Expedia  Group  we  act  as  one  team,  working  towards  a  common  goal;  to  bring  the  world  within  reach.  We  relentlessly  strive  for  better,  but  not  at  the  cost  of  the  customer.  We act  with  humility  and  optimism,  respecting  ideas  big  and  small.  We  value  diversity  and  voices  of  all  volumes.  We  are  a  global  organization  but  keep  our  feet  on  the  ground  so  we  can  act  fast  and  stay  simple.  Our  teams  also  have  the  chance  to  give  back  on  a  local  level  and  make  a  difference  through  our  corporate  social  responsibility  program,  Expedia  Cares.

If  you  have  a  hunger  to  make  a  difference  with  one  of  the  most  loved  consumer  brands  in  the  world  and  to  work  in  the  dynamic  travel  industry,  this  is  the  job  for  you.

Our  family  of  travel  brands  includes:  Brand  Expedia®,®, Expedia®  Partner  Solutions,  Egencia®,  trivago®,  HomeAway®,  Orbitz®,  Travelocity®,  Wotif®,®, ebookers®,  CheapTickets®, Hotwire®,  Classic  Vacations®,  Expedia®  Media  Solutions,™,  Expedia  Local  Expert®, Expedia®  CruiseShipCenters®,  SilverRail  Technologies,  Inc.,  ALICE  and  Traveldoo®.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age


Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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