Job Description The Opportunity The Infrastructure Reliability Engineering - Network Services team provides 2nd level support to manage the day-to-day operations for Visa Inc’s network. As a Network Support Engineer, your primary responsibility will be to support, manage, and implement improvements to Visa’s global network based on ITIL change, incident and problem management process. This involves working with a 1st level and 2nd level global operations team with 24x7 follow-the-sun coverage. You will work closely with the Network Engineering and Network Tools teams in supporting, managing, and implementing improvements to Visa’s global network and with applications and systems teams to manage and troubleshoot network connectivity. This position is within Infrastructure Reliability Engineering - Network Services team, that architects, engineers, and operates Visa’s global backbone, datacenter, and access networks. The Infrastructure Reliability Engineering team is centered around hiring and developing diverse talents who are passionate about building and operating best-in-the-breed infrastructure through technology and innovation. This is an individual contributor responsible for identifying and resolving issues of advanced complexity. This position is an intermediate professional level and requires sound execution and analytical abilities. This role works independently and receives minimal guidance. The Work itself:

• Troubleshoot and resolve complex 2nd level network related problems, coordinate resources where necessary and serve as escalation point to 1st level operational teams  
• Respond to and resolve IP network issues within the timeframe of severity level agreements  
• Deploy client solutions and network design implementations  
• Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications environment  
• Take initiative to proactively discover potential network impacts  
• Participate in or lead problem resolution and root-cause analysis  
• Participate in tasks related to change, incident, and problem management 
• Document, create and maintain operational runbooks based from best practice and from knowledge/experience gained from day-to-day operations for continuous operational improvement. 
• Conduct internal technical briefing/training for level1 and level2 network operations team 
• Deploy and document changes in accordance with problem and change management process  
• Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to. Complete the projects objectives within timelines.  
• Communicate to both technical and non-technical audiences, resolution and root cause resulting from the outage or service interruption  
• Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity  
• Perform weekends shift duties on rotational basis. 

Essential Functions The Skills You Bring:

• Good process orientation and ability to clarify objectives, evaluate options, consider implications, assess risks, and make key decisions.
• Good interpersonal and facilitation skills along with effective communication (both written and verbal) skills.
• Sound planning, organizational and problem-solving skills.
• Good project management skills.
• Willing to work as a team and share responsibilities where needed
• Ability to convey network concepts and issues to both technical and non-technical audiences.
• Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among concurrent projects.
• Have strong technical problem determination ability, analytical skills, exceptional system implementation, installation, and disaster recovery planning and ongoing administration experience.

**We do not expect that any single candidate would fulfill all of these characteristics. For instance, we have awesome team members who are really focused on building scalable systems but didn’t work with payments technology or web applications before joining Visa. This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs. Qualifications Basic Qualifications

• 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Bachelor's degree in engineering, computer science or a related field is required. Post graduate degree a plus.
• Minimum of 5 years' experience in network support/administration
• Good working knowledge on routing protocols such as TCP/IP, MPLS, BGP, EIGRP & OSPF.
• Good working knowledge with network packet analysis using wireshark or similar tools.
• Working experience on Security and WAN/LAN technologies
• Good working knowledge in F5 LTM/GTM, Cisco Catalyst/Nexus switches, Arista switches, Cisco/Juniper routers
• Professionally qualified or equivalent with related professional experience or equivalent combination of education and experience. CCNA is mandatory.
• Experience in an application hosting or data center environment
• Experience maintaining highly available and highly secure networks
• CCNP would be an advantage.
• Experience or background with automation using Ansible and/or Python would be desired.
• Experience in using network tools like Solarwinds (creating/maintaining dashboards), Netbrain (creating/maintaining runbooks) and Netscout would be desired.
• ITIL certification preferred with good understanding of change, incident, and problem management process
• Experience or background with AWS and Kubernetes with networking focus.
• Experience or background with SDN technologies such as Versa SD-WAN.
• Working experience with DNS tools, Neustar and/or Terraform
• Working experience with CDN providers such as Cloudflare or Akamai

Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.