Java Engineer

Remote
Main Location
Boston, MA, United States
Open jobs

Docs knowledge base, which are also used by our Beacon embedded product. On a monthly basis, millions of people will be using the products that you build to find answers without having to contact support.

Our engineering organization is almost 50 people, around half the company. You will join a small but senior cross-functional team that independently ships features and supports over 100 million page views a month.

The ideal engineer for this position enjoys building and collaborating on elegant solutions that can scale. You relish the opportunity to tackle both customer and product orientated problems. Your work as an experienced Java engineer will empower over 10,000 companies around the world to provide great customer service, and will support the other senior engineers on your team.

Tools we use:
  • Java, AWS managed data stores, Slack, Jira, GitHub, Jenkins, Docker, Drone.io, PHP, and JavaScript
About the role
  • You will be working as a member of a newly formed, 5 person, cross-functional team, responsible for expanding and refreshing our existing knowledge base offering.
  • On a daily basis, you'll work on new functionality, talk directly to our growing customer base, and investigate the implications of your changes when supporting over a 100 million page views a month.
  • As part of the Answers team, you will be involved in the decisions made regarding implementation, testing, and backlog prioritization. You will collaborate with the rest of the engineering team through code reviews and participate in making architectural decisions.
  • We work using an iterative software approach, communicate mostly via Slack and are committed to remote, agile development. When you are ready, you’ll create and send a pull request with tests and tag your team for review - using video and screen-sharing as needed. Your development builds can be easily tested on environments that closely match production. You’ll work autonomously for the most part and we trust you to get work done when/where you can be productive.
  • Your team performs engineering support when a question can’t be answered by our in-house support team and passes triage. We’ll get you up-to-speed with engineering support so you can help our customers and improve the product along the way.
  • Everything is secondary to the customer experience. We expect you to have a keen sense of how your code will impact the experience in terms of performance, security and usability.
  • You'll be working with product people that challenge you to get better every day. The founders are technical and committed to creating a magical experience for customers. You'll deploy work that moves the needle for businesses around the world.
About you:
  • You became an engineer because you like writing software that helps people.
  • You bring a level of Java-specific expertise that will help us deliver an outstanding experience for customers and fellow developers.
  • You have experience collaborating with other engineers, product, and design folks to craft relevant, customer-focused solutions.
  • You are excited about JVM ecosystem.
  • You are a skilled, passionate, and humble engineer who is friendly, collaborative, and supportive. You want to be challenged by the work and not the workload. You are willing to ask for help when necessary and unafraid to say,“I don’t know.” At the same time, you have the confidence to take on complex and challenging problems.
  • You value personal growth and constructive feedback. Believing that “a rising tide lifts all ships,” you make everyone around you better sharing what you have learned and looking for ways to improve both yourself and the team.
  • You demonstrate an empathetic, organized and collaborative communication style with fellow engineers and non-engineering stakeholders. Clear communication is super important in a remote culture like ours.
  • You will consider how your work impacts others, and demonstrate thoughtful, flexible approaches to mentoring and guiding technical decisions.
  • Your code is not only a pleasure for customers to use, but for other engineers to read and understand easily. When working in the codebase, you leave things better than you found them.
  • You believe remote teams are the future of work, or are at least excited about the idea. You have experience working with remote teams or can adjust your work/management style to be remote-friendly.

Benefits

Competitive Salary - We pay at or above market salary in most cases and evaluate a lot of research to make sure everyone is paid well. The formula we use to calculate all salaries is public to employees and is improved upon regularly.

Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we'll reimburse your out-of-pocket health and dental insurance costs.

Long-term/Short-term Disability Insurance & Life Insurance - we cover 100% of the premiums for LT/ST Disability insurance and base Life Insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only).

Flexible vacation - Take time off when you need it, we trust you.

Sabbatical - After you've been at Help Scout for 4 years, you get a month of paid vacation plus $2500 to spend towards travel, learning, projects or however you'd like to spend that time.

Paid parental leave, including adoption - 12 weeks of paid leave for all new parents.

401k with 1% match- via Betterment for Business (currently US only)

Personal Development stipend - Up to $1,800 per year to improve your craft

Great tools - Each employee will be provided with a Mac laptop and 27'' display (or equivalent equipment of choice). We’ll also purchase any additional software or hardware you need.

Home office stipend - Every new hire gets $1000 USD to furnish their home office, and up to $350 USD per month if you'd like to rent a co-working desk somewhere.

Complete transparency - Everyone has full access to business metrics and financial information about the company.

Required Skills
Mission
We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
Are you hiring? Join our platform for diversifiying your team