Premier Field Engineer

Crothersville, IN, United States
Main Location
Redmond, WA, United States
Open jobs

Microsoft Services help our customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a team of extraordinary people who deliver elite services with partners while earning customer confidence and trust. We are dedicated to improving the overall customer experience, serving as the customer advocates within Microsoft and driving customer-centric product improvement.

Responsibilities

Microsoft is seeking a PFE specializing in Identity who has embraced the future. Knowing that you have and desire to accept greater challenge, accomplish tasks through others and overcome our customer’s greatest challenges, we desire your deep understanding and ability to deliver timely and creative incident resolution focused on root cause analysis, prevention, and subsequent knowledge transfer. In this customer facing role, you will partner with the Account Delivery team and other engineers to engage technology decision makers striving to understand their challenges and creatively achieve their greatest objectives, built upon proven performance relative to your level. Premier Field Engineers (PFE) serve as deep technical advisors to customers and deliver unique value by supporting and increasing the consumption and productivity of acquired and/or deployed Microsoft technologies. This is a customer facing role that draws upon all resources at Microsoft to advise and consult on the use of Microsoft technologies. PFE act as the primary technical contact, providing advisory services and advanced technical troubleshooting and problem resolution, including issues raised to the highest levels of management. They manage elevated issues by setting customer expectations, devising and implementing action plans, being available 24x7 and professionally communicating to all parties involved.

These support services delivered either remotely or on premises include:

* Proactive Services: Services which promote customer health through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.

* Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues.

* Dedicated Support: Engagements that strengthen customer relationships and IT infrastructure & application effectiveness through dedicated support delivery.

* Ad hoc Services: Short and time limited engagements focused towards customer specific issue remediation or support (e.g. Chalk Talks).

* Workshops and Trainings: Technical training which address customer knowledge transfer needs helping customer to consume Microsoft products and services.

 

 

Qualifications

Required qualifications:

* A minimum of three years of direct experience with Identity solutions such as Active Directory, Active Directory Federation Services, or Azure Active Directory

Understanding of the following:

o OpenID Connect

o Oauth

o Kerberos

o SAML

o Claims and Claims language

o Conditional Access

o Application Proxy

o LDAP

o Multifactor Authentication (MFA)

o Group Policy

o PowerShell

o Azure Active Directory Connect

 

* Technical familiarity with implementing and supporting Cloud Technologies

* Experience implementing and supporting Windows Server 2012 and higher to include Windows 10

* Three to five years of experience supporting enterprise IT environments

 

Recommended/preferred qualifications:

* Basic understanding of Microsoft Identity Manager (MIM)

* Excellent interpersonal, verbal and written communications, analytical and presentation skills.

* Ability to deliver presentations and discuss complimentary products at a solutions level.

* Ability to handle customer critical issues and work in difficult situations

* Effective written and verbal communication skills, with both technical and non-technical audiences

* Ability to evaluate end-user business requirements, translate them into technical specifications, and then develop and implement the appropriate technical solutions

* Ability to deliver presentations and discuss complimentary products at a solutions level.

* Proactively identify, make recommendations, and drive customers to a healthy and supported state

 

Education:

Bachelor’s degree preferably in Computer Science or Information Systems. Will consider related field (or equivalent) experience.

 

Travel

Travel is an integral part of this position. You will need to be able to do overnight travel of at least 50% and as is demanded by the needs of our customers and our business

 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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