DTS Sustaining Engineering

Hopkinton, MA, United States
Main Location
Round Rock, TX, United States
Open jobs

Software Senior Principal Engineer

As part of the DTS  Sustaining Engineering team you will be focal point of engineering contact for the corporate support organization . This is highly technical support centric team can accept customer escalations from corporate support and as an SME development engineering will manage and resolve them.  The successful candidate will be joining a team of engineers considered as systems experts and widely recognized as engineers that help drive improvements and features of the highest quality with recovery, serviceability and Total Customer Experience the forefront of everything they do.

Competitive salary

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Software Senior Principal Engineer on our DTS Sustaining Engineering team in Hopkinton.

The Software Engineering team delivers next-generation software application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics — all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners.

Key Responsibilities

  • Responsible for Development/Sustaining DELLEMC High End Enterprise Storage platform
  • Remotely troubleshoot and resolve complex product and customer environment issues at engineering/sustaining level support and as a team ensure 24 *7 coverage.
  • Identify code bugs, product related issues or negative trends in field escalations, document in bug tracking systems. Quantify the impact on support and customer of these problems and work directly with DTS sustaining development team in determining severity, priority and targeted code for fix.   
  • Facilitate knowledge transfer to cross-functional sustaining engineering team for existing product components, bug triage and fix methods, and be the technical reviewer of all knowledge centered solutions. Where applicable, sustaining engineering document and present detailed procedures to be used by high level support for adhoc workarounds.
  • Engage in Corporate Quality efforts to measure the quality critical code fixes and procedures.  Provide root cause analysis of high impact cases and put in place procedural fixes that ensure the problems are avoided in the future.
  • Identify areas where product serviceability causes inefficiencies and problems for field and remote support staff.  Cogitate as a team and advise short term solutions. 
  • Develop platform level scripts that aid in removing human error, speed up triage or empower support to carry out more complicated investigation and fixes.
  • Stay current on latest technologies, features, components and fix utilizing lab environments.  Setup and maintain local lab environments utilizing these systems during escalation triage.

Essential Requirements

  • Software Development in C programming.
  • Strong knowledge & troubleshooting skills and experience on DELLEMC VMAX (Enterprise Storage)
  • General knowledge and application of engineering concepts
  • Excellent written and oral communication skills.
  • Understanding of business environment.
  • Experience working on enterprise class systems
  • Ability to work in a team environment.

Desirable Requirements

  • Self-starter with strong self-motivation, able to work under remote management with directives limited to general goals.
  • Strong technical aptitude with analytical approach and tenacious problem solving skills. 
  • Excellent verbal and written communication skills required
  • Organizational skills
  • Ability to handle multiple competing priorities and work in a dynamic environment is essential
  • Prior experience of DELLEMC Block Storage, VMAX generation HW

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you have what it takes to bring innovative new products and services to life in collaboration with world-class experts, this is your opportunity to develop with Dell.

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