Areas of opportunities may include

• Communication Techniques

• Time management

• Emotional Maturity

• Adaptability

• Going the extra mile

Responsibilities:

• Deliver world-class customer service, while responding to customer’s inquiries and concerns via calls either for the US or Singapore market.

• Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the customer and American Express.

• Assess our customers’ needs and suggest/promote alternative products or services.

• Meet and exceed quality goals, compliance regulations and productivity targets.

• Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms.

• Document necessary information, such as payment details, customer’s change of details, change of address and travel notifications.

• Re-prioritize and adapt to an ever-changing environment.

Qualifications:

• Fluent in English (verbal and written) with strong interpersonal skills.

• Minimum 1 year of customer service experience.

• Assertiveness to handle difficult conversations.

• Excellent negotiation, influencing and resourcefulness skills.

• Critical, analytical, and forward thinking with problem-solving skills, and strong attention to detail.

• Demonstrate personal excellence by remaining positive in difficult situations.

• Display a passion to serve by delivering outstanding service in every interaction with our customers.

• The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools.

• Ability to work on a 24/7 rotating roster.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid or onsite arrangements depending on role and business needs
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.