Hybrid
Posted a month ago
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Job Details

Internships at UnitedHealth Group. If you want an intern experience that will dramatically shape your career, consider a company that’s dramatically shaping our entire health care system. UnitedHealth Group internship opportunities will provide a hands-on view of a rapidly evolving, incredibly challenging marketplace of ideas, products and services. You’ll work side by side with some of the smartest people in the business on assignments that matter. So here we are. You have a lot to learn. We have a lot to do.  It’s the perfect storm. Join us to start Caring. Connecting. Growing together. 

 

You’ll be at the core of Sales Enablement, helping to ensure that solutions for customers with insurance needs come to fruition. If you want to advance your learning in a technology environment that’s always pushing the envelope, you’ve come to the right place. The UnitedHealthOne team, part of UnitedHealthcare’s thriving family of businesses, is a team of people who are passionate about using consultative sales to help improve the lives of millions and make health care work better for all. During this 6-month Co-op Early Careers internship opportunity, you’ll gain insight to call center operations, insurance sales, and more.  You’ll be trained on the specifics of your sales enablement track, with the opportunity to gain exposure to the broader operations. In addition, the Co-op also offers networking, collaboration opportunities as well as mentorship from experienced insurance professionals and leaders. The intent of our Co-op program is to provide return internship opportunities or full-time employment opportunities at UnitedHealthOne, depending on eligibility.

 

Key Information Regarding the Co-op Program: 

This full-time Co-op position will be available for the Summer/Fall semester, starting July 10, 2024.

The following are tracks where candidates may be placed. Please note that track placement is dependent on business need and availability, and there may be opportunity to gain exposure to multiple tracks during your Co-op experience: 

  • Onboarding, Licensing, and Appointment
    • Responsible for agent onboarding and ready-to-sell activities
  • Training
    • Responsible for design & delivery of agent training and assessment of knowledge, along with classroom chat facilitation and tracking responsibilities
  • Workforce Management
    • Responsible for utilizing software tools and call volume history to help manage daily staffing levels and determine effective methods for making staffing adjustments
  • Sponsorship is not available for this position. 

 

You’ll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges.

 

Commitment Expectations:

  • Generally, this means that students have limited, additional coursework (0 – 6 credit hours for the fall semester), along with outside commitments that are flexible to the agreed-upon work hours for the duration of the Co-op
  • This is not a situation where hours and location of work are at the discretion of the student; hours are agreed upon, in advance, with the Co-op supervisor, and work location needs to be a protected health information (PHI) compliant space (no coffee shops or generally other ‘open’ Wi-Fi networks are to be used)

 

Primary Responsibilities:

  • Identify, track, report and resolve critical dependency issues
  • Keep records and provide reports to management team on a regular & timely basis
  • Maintain and develop business relationships with internal and external partners
  • Utilize internal learning platforms and training resources to support use of software and technology
  • Generate weekly schedules
  • Schedule non-phone activities
  • Monitor attendance/schedule adherence and take appropriate action as needed
  • Proof-read and make recommendations for e-mails, reports and collateral materials
  • Special projects & ad hoc reporting as required
  • Active participation in team meetings and Co-op programming

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Currently pursuing a Bachelor’s degree from an accredited college/university
  • Actively enrolled in an accredited college/university during the duration of the Co-op and seeking academic credit for the experience. Co-ops are not intended for graduating seniors
  • Basic Microsoft Office skills (Outlook, Word, Excel, PowerPoint)
  • Ability to work 40 hours per week during full hours of operation, 8am - 10pm ET, based upon business need (core business is typically conducted 8am - 4:45pm ET; evening & weekends may be required for the Workforce Management track which include Saturdays, 9am - 5:30pm, and Sundays, 12pm - 4pm ET)
  • Eligible to work in the U.S. without company sponsorship, now or in the future, for employment-based work authorization. F-1 visa holders with Curricular Practical Training (CPT) or Optional Practical Training (OPT) who will require visa sponsorship, TN visa holders, current H-1B visa holders, and/or those requiring green card sponsorship will not be considered

 

Preferred Qualifications:

  • Pursuing a degree in Business, Communication, Mathematics, Healthcare or Insurance
  • Eagerness to learn about the healthcare system, insurance, and business operations
  • Solid communication skills (both written and verbal)
  • Good problem-solving skills with attention to detail
  • Ability to work independently with minimal supervision in a fast-paced team environment
  • Demonstrated ability to learn new technology quickly

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy



California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The hourly range for California/Colorado/Connecticut/Nevada/New Jersey/New York/Rhode Island/Washington residents is $18.00 to $32.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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UHOne Sales Enablement Co-op - Remote
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