Premium Support Specialist, AEC

Denver, CO, United States
Main Location
San Rafael, CA, United States
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Premium Support Specialist, AEC

Location: Denver, CO- United States

Position Overview

Given Autodesk’s Business Model Transformation and our focus on Customer Success, our Enterprise Priority team is looking for highly motivated industry professionals who will be responsible for resolving Enterprise-level customer issues through an empathetic approach. You will provide strategic technical advisory services and support to maximize our customers' investment in Autodesk solutions. Responsibilities - Respond to support requests for our Enterprise customers - Prioritize critical technical issues and monitoring of service level compliance - Perform root cause analysis to mitigate reoccurrence - Trend analysis of customer issues; maintain support insights for account team - Advance customer issues to senior staff as required - Research, verify and document product defects - Actively handle personal backlog of support requests - Document support interactions in a company-wide case management system Minimum Qualifications - 1 year of experience in BIM, Architecture, Construction or related field - Proficiency or familiarity using Autodesk Revit or other related software (i.e. Grasshopper, Rhino) in a production environment - Proficiency or familiarity of BIM and Architecture industry needs and workflows - Demonstrable troubleshooting and analytical skills - Excellent facilitation and communication skills in English - Strong work ethic, craftsmanship, and quality standards Preferred Qualifications - Bachelor's degree or equivalent experience in Architecture - Knowledge of products within the Autodesk Building Design Suite and Autodesk Infrastructure Design Suite - Customer success experience The Ideal Candidate - You focus on the customer. You build strong customer relationships and gain insights into their needs. You identify opportunities that benefit our customers and build and deliver solutions to meet their expectations - You value accountability. You follow through on commitments and make sure others do the same. You act with a clear sense of ownership, taking personal responsibility for decisions, actions, and failures. You establish clear responsibilities and processes for monitoring work and measuring results, including opportunities to give and receive feedback - You have courage. You have the passionate self-belief and trust necessary to be bold and brave in your actions to take controlled risks and encourage others to challenge your ideas, and delivery strong results - You work cooperatively. You are comfortable working with colleagues at all levels and from all over the world to achieve shared objectives. You partner with others—representing your own interests while being fair to others. You easily gain the trust and support of others and credit others for their accomplishments and contributions - You get stuff done. You are a self-starter who steps up to handle new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. You take action – identifying and seizing opportunities without unnecessary planning

About Autodesk

With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It’s disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.

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