Onsite
Posted 20 days ago
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Job Details

EAP Counsellor - Licensed, Onsite London

Serving virtually every dimension of the health system, we work  with a diverse set of clients across 150 countries – from those who diagnose and treat patients to those who pay for care, deliver health services, and those who supply the cures. Optum maintains operations across North America, South America, Europe, Asia Pacific and the Middle East. Our innovative partnerships provide technology and tools that enable unprecedented collaboration and efficiency. As a result, we can tap into valuable health care data to uncover insights and develop strategies for better care at lower costs.

About the role:

As the On-site EAP Counsellor you will provide professional onsite services to either a dedicated customer or customers in our overall book of business. You will have varied responsibilities which will include assessment and referral, management consultations, training, and critical incident response. An on-site consultant may also provide consultation to HR, program managers and supervisors on workplace and organizational issues.

Primary Job Responsibilities:

  • Deliver solution focused consultation; helping clients define goals, plan action and gain insight
  • Assess and refer to appropriate programs and services including but not limited to: work life, behavioral health, substance abuse/chemical dependency and community-based resources
  • Assist with referrals for members needing ongoing/additional counseling services as appropriate
  • Provide limited after care monitoring (following up with employees and/or providers to ensure the safety of employees, continuation of treatment, etc.)
  • Provide manager consultation services on a variety of work-related issues such as; performance management, trauma impacting the workplace, organizational change, individual employee crisis intervention, coaching, and Work-life issues
  • Provide crisis intervention and management support in response to Critical Incidents
  • Conduct and lead on-site training services for managers and employees (e.g. wellness seminars, Health fairs, Lunch & Learns)
  • Participate in monthly 1 on 1's, team meetings, and other customer meetings as required
  • Utilize UHG technology to accurately and thoroughly document member contact/case documentation accessing appropriate clinical case management system (s) within departmental time frame
  • Follow internal ethical and regulatory privacy policies such as HIPAA, maintain confidentiality

*This position will be based on-site working for our client in London*

*Attractive renumeration, alongside a complete benefit package including private medical insurance*

8 hours per week - 9am - 6pm – Wednesday’s

All shifts include an additional 30 minutes for statutory break requirements.

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

  • Accreditation to recognised counselling and/or psychotherapy governing body or Masters degree in Psychology with relevant coaching qualification (EMCC/ICF)
  • High level of proficiency with technology and general computer usage - including Microsoft Office and Teams
  • Qualified to Bsc Degree level in Counselling 

Preferred Qualifications:

  • Experience in settings such as EAP, managed care, private or public clinics, with emphasis on mental health, chemical dependency, and workplace issues. Training in EAP, workplace and organizational dynamics desired
  • Strong written and verbal communication skills
  • Strong interpersonal skills required and the ability to work effectively among different levels of management and personnel
  • Strong organizational skills with the ability to manage stressful situations and multiple competing priorities
  • Ability to prioritise workload and employ a solution-focused approach

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. ℠

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Keywords: #RPO, mental health, employee assistance, wellness, IACP, MIACP, accredited, accreditation, EAP

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EAP Counsellor - Licensed
I'm Interested