Full Time
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Job Type

Full Time

Job Details

Job Description

We are seeking a candidate with demonstrated ability to lead by influence with a record of successfully delivering modern, large-scale, complex service and products. This is accomplished by leading multiple large diverse technical teams at all levels and closely collaborate with program and product teams. 

Your mission is to provide hands-on leadership to multiple development teams and building a world-class team of engineers. The focus is on defining, executing, and delivering functional and non-functional features at scale quickly and promoting a diverse culture of cross-functional collaboration and engineering excellence. Be an idea leader and bring industry best practices to benefit the team and the wider organization. The ability to synthesize and simplify complex needs including business capabilities and operational efficiencies while conforming to regulatory, security and privacy requirements is required.

Validated ability to quickly grasp and evaluate new ideas and technologies from internal and external sources and lead multiple teams in matching them with appropriate technology and business problems to yield pragmatic innovation is required.

Visa is launching a new NA CNP authentication and enhanced authorization program to aggressively tackle the rising CNP fraud, boost authorization approval rates and increase our authentication revenue. We need of a strong technology leader, someone with substantial experience in identity and authentication, to spearhead the implementation of the NA Authentication Program.

The successful candidate will be comfortable navigating challenging forces in the dynamic payments space and leading teams responsible for our North America (NA) Authentication Program, this candidate will play a pivotal role in combating growing card fraud and growing Visa’s authentication revenue.

Essential Functions

  • Responsible for the overall development life cycle with significant bottom-line impact.
  • Deliver products with complex technical interdependencies collaborating with cross geographical development and product teams. Collaborate with Product Office, Operations & Infrastructure, Cybersecurity, Client Support and other Product Development teams in developing complete solutions.
  • Build a culture of engineering excellence (quality, security, performance, scalability, availability, resilience etc.) across your own teams and the entire organization.
  • Partner with product owners in developing a strategy and roadmap that align with business goals.
  • Drive down technical debt and manage costs within your product and organization budgets.
  • Influence adoption of best engineering practices, automations of software development, testing and deployment processes.
  • Manage the prioritization and delivery of enhancements and ongoing maintenance activities for multiple services.
  • Be responsible for the incident management, change, and problem management.
  • Hire, retain and grow high-performing and diverse global engineering teams.
  • Invest in the career development of your employees with a strong focus on mentorship and training.
  • Lead with a strong client focus mindset across organizations.
  • Handle routine daily activities such as coordination, coaching, mentoring, recruiting, budgeting, planning, delivery, quality, partner relationships, performance metrics, operations, efficiency, service level management, etc.
  • Recruit and manage an engineering team dedicated to the implementation of the NA Authentication Program and enhancing our identity solutions.
  • Collaborate closely with the global product office and the NA Regional team, help to define strategy and communicate a clear vision for the team.
  • Make a positive impact on Visa's identity solutions, including B2C IAM and FIDO biometrics authentication, foster innovation and explore new technologies such as Gen AI.
  • Spearhead the design and development of merchant-facing APIs for Data-Only implementation, including 3DS Data-Only and IDX/3rd party. This will enable PSPs to share additional insights that could influence issuer authorization decisions.
  • Enhance the Digital Authentication Framework (DAF) offering (Token & PAN) to cater to the specific needs of the NA market.
  • Leverage predictive AI models to score transactions and determine their eligibility for the NA authentication program benefits.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office three days a week with a general guidepost of being in the office 50+% of the time based on business needs.


Basic Qualifications:

  • 12+ years of relevant work experience and a Bachelors degree, OR 15+ years of relevant work experience

Preferred Qualifications:

  • 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
  • Proven experience managing software development teams delivering highly available enterprise level, distributed applications utilizing technologies such as Java, Golang, Spark, etc.
  • Outstanding verbal, written, presentation, facilitation, and interaction skills, along with effective communication (both written and verbal) skills and the ability to present complex ideas in a clear, concise way.
  • Proven track record of coordinating multiple product and technical teams by removing roadblocks and solving complex problems collaboratively.
  • Strong at technical goal setting for a project with actionable success metrics.
  • Experience with measuring a service from user experience perspective, setting, and tracking to SLAs and KPIs.
  • Ability to represent technical and business issues and solutions to multiple levels internally and externally to support organizational plans.
  • Ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs.
  • Experience with Agile methodologies and software development lifecycle principles.
  • Ability to manage multiple competing top priorities in a fast-paced environment.
  • Expertise with the Java 8 platform or higher, Spring, Spring boot, caching, streaming pipelines.
  • Experience building microservices with HTTP, REST, JSON and XML.
  • Ability to handle multiple competing priorities in a fast-paced environment.
  • Proven experience building global solutions with EMVCo 3-D Secure, FIDO, and various authentication (OIDC, SSO, MFA) standards.
  • Payment industry experience is a plus.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 173,400.00 to 238,500.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

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Sr. Director, Software Engineering | Risk and Identity Solutions
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