Full Time
I'm Interested

Job Type

Full Time

Job Details

Job Description

What you get to do in this role:

What you get to do in this role:

The role of the Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

  • Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
  • Ensure customers are technically healthy and on the most recent version of our product
  • Identify criteria for assisting your customers by using Success Plays in the Success Platform
  • Promote ServiceNow customer success stories and processes
  • Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
  • Work with ServiceNow teams to improve product adoption and increased footprint
  • Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem


To be successful in this role you have:

  • 5+ years of experience providing customer professional services or related business support
  • Ability to provide independent comprehensive services
  • Experience resolving issues through analysis
  • Experience in working collaboratively
  • ServiceNow accreditations or certifications a plus


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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Sr Customer Success Manager
I'm Interested